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Customer Service Representative

3 months ago

Denver, United States TEKsystems Full time

*Description:*

-Main responsibility is supporting investors through processing transaction requests, online account questions, and helping investors make a decision based on account goals

-Will also process purchase, redemptions, exchanges and other account transactions over the phone

-Help investors navigate and troubleshoot online or website issues

*Additional Skills & Qualifications:*

MUST HAVE:

-At least 1 year in a customer-service oriented role (i.e. retail, food service, etc.) - want to steer focus towards career phone reps vs entry-level candidates

-Someone who is career-minded and can look to the future versus only living in the present role

-Someone who is ambitious to grow within the company

-Someone who has a strong work ethic and can self-manage at times

-Strong problem solving skills - comfortable not knowing the answer, but utilizing their resources to find it

-Strong customer service skills - ability to show compassion, empathy, and patience

-Strong attention to detail

NICE TO HAVE:

-College degree or equivalent work experience preferred

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.