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Technical Support Specialist

2 months ago

Curtis Bay, United States Gable Full time

Job Type

Full-time

Description

POSITION TITLE: Technical Lead - Managed Services

TEAM: Managed Services

REPORTS TO: Director, Managed Services

POSITION INTERFACE: All Gable Teams

FLSA Classification: Salary, Exempt

OBJECTIVE

The Technical Lead is responsible for the coordination of the manufacturing, project management, and on-site installation for key customers and projects. Responsibilities of this position include developing, managing, and delivery of technical information and assistance for the manufacturing and installation of products to key accounts. This includes the on-time execution of project schedules, coordination of deliverables, and management of customer expectation. This position is also responsible for

KEY PERFORMANCE AREAS

  • Provide technical support to Project Managers by overseeing manufacturing and installation activities and processes in-house and in project sites throughout the United States.
  • Assist in management of contact requirements to ensure Gable is protected and operating within all set boundaries; risk mitigation.
  • Assist in management of positive customer experience for customers with Gable.
ESSENTIAL FUNCTIONS
  • Plan and supervise all assigned project activities through Project Managers and Coordinators to ensure smoothly run projects with consideration to cost, schedule, and scope.
  • Assist in the manufacturing of special projects and products.
  • Assist in site preparation and oversight of installation of products.
  • Provide high-level, solution-oriented, customer service to Gable's customers.
  • Travel to project sites and customer's office to represent Gable and supervise field activities.
  • Coordinate project with all interfacing teams to reduce overall turnaround time (pre and post contract awards).
  • Management of internal shops as well as vendors providing finished goods to ensure on-time completion.
  • Inspection of finished goods to ensure quality standards are met prior to delivery/installation.
  • Site meetings with customer, architect, general contractor, and other trades as applicable to coordinate site activities and specifications.


Requirements

OTHER DUTIES

The duties and responsibilities of this position are not limited to those listed in this Job Description. This Job Description is subject to revision and will change over time. At times, this position may also perform other duties and responsibilities as assigned. Team members covered under this Job Description will be notified of any changes

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS

PHYSICAL REQUIREMENTS

The physical demands described here are representatives of those needed to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the team member is regularly required to talk or hear. The team member is frequently required to stand, walk long distances, sit, climb ladders, use hands to finger, handle, or feel and reach with hands and arms. The team member is occasionally required to stoop, kneel, crouch, or crawl. They may also be required to lift and/or move items 25 - 50 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job team member is occasionally exposed to moving mechanical parts and high, precarious places. The noise level in the environment is moderate. Occasionally job site noise will be very loud and protective ear covers may be needed. Periodic exposure to factory environment and condition such as fumes, dust and mist.

ADDITIONAL REQUIREMENTS

All prospective team members must pass a criminal background check and drug test. Candidates must also meet the requirements for an I-9, e-Verify.