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Sales Support Specialist

2 months ago

Curtis Bay, Maryland, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time
Position Overview

The Sales Support Specialist is responsible for promoting and selling the organization's offerings to both potential and existing clients. This role involves engaging with customers through various communication channels, including in-person interactions, phone conversations, and electronic correspondence. The specialist addresses customer inquiries, identifies their needs, and provides tailored solutions to facilitate a seamless sales experience.

Key Responsibilities:

  • Assist the division in achieving its sales targets by actively communicating updates on product launches, services, and promotional offers through outbound outreach.
  • Deliver exceptional customer service through face-to-face interactions, phone calls, and emails.
  • Manage all aspects of the sales process, including order entry, purchase orders, payment processing, and ensuring the accuracy of information to confirm correct product orders.
  • Suggest alternative products based on pricing, availability, or specifications as necessary.
  • Track and monitor scheduled delivery dates to guarantee timely shipments and expedite as required, coordinating with manufacturing, sales, distribution, and vendors.
  • Generate both new and repeat business by providing timely product and technical information.
  • Educate clients on product terminology, features, and advantages to enhance sales and customer satisfaction.
  • Provide accurate information regarding the availability of in-stock items.
  • Assist clients with warranty claims and product returns.
  • Collaborate with management to identify effective solutions for customer issues, ensuring satisfaction and compliance with company policies.
  • Train new sales support team members.
  • Regularly reach out to clients to assess their satisfaction with the organization’s products and services.
  • Maintain records and prepare reports on sales activities.
  • Enhance knowledge of HVAC products and stay updated on industry trends.
  • Work collaboratively with all levels of management and colleagues to ensure cohesive teamwork and the highest level of service delivery.
  • Understand and adhere to work instructions, operational procedures, and company policies.
  • Participate in additional projects and activities to support ongoing business needs.

Nature & Scope:

  • Operates within established guidelines.
  • Utilizes defined procedures and works under supervision to complete assigned tasks.
  • Work is closely monitored.

Knowledge & Skills:

  • In-depth knowledge of HVAC products and equipment is essential.
  • Proficient in Microsoft Office applications (Outlook, Excel, Word) and familiar with database systems.
  • Strong customer service and relationship management skills across various communication channels.
  • Professional demeanor with the ability to manage challenging customer interactions effectively.
  • Good telephone and email communication skills.
  • Able to handle high volumes of customer inquiries.
  • Effective verbal communication skills, capable of explaining technical information clearly.
  • Strong written communication skills for timely and accurate email correspondence and order entry.
  • Excellent organizational and time management abilities, including prioritization and multitasking.
  • High attention to detail and accuracy.
  • Ability to build positive relationships with internal and external stakeholders.
  • Demonstrates sound judgment and integrity in the workplace.
  • Ability to comprehend and follow procedures, work instructions, and company policies.

Experience:

  • Minimum of 6 years of progressive sales experience.
  • At least 5 years of experience in the HVAC sector.

Education/Certification:

  • High School diploma or GED equivalent; some college education preferred, HVAC certification is a plus.

People Management: None

Physical Requirements / Work Environment:

  • Must be able to perform essential responsibilities with or without reasonable accommodations.

Reports To:

  • Branch Manager / Supervisor, Customer Service

The organization is committed to providing equal employment opportunities to all employees and applicants, ensuring a workplace free from discrimination based on race, color, religion, national origin, citizenship, veteran status, disability, medical condition, marital status, sex, age, sexual orientation, gender identity, or any other characteristic protected by law.