Service Manager

2 weeks ago

Des Moines, United States Purcell Tire Full time

Service Manager / Counter Sales Automotive

Job Type

Full-time

Description

**MISSION** To supervise and coordinate the activities of auto technicians and general service technicians **ESSENTIAL DUTIES** * Manage workflow of service department * Assure each customers original concerns are addressed in the technicians inspection and findings * Prepare service estimates and maintain customer trust by explaining those estimates, repairs needed, other recommendations, and completion times * Resolve customer concerns or complaints as they arise * Foster a good working relationship with parts vendors * Maintain inventory for back shop supplies * Train service personnel * Embrace Purcells culture of safety and perform all jobs in a safe manner * Protect company assets * May serve as assistant manager (store specific) * Regular attendance in accordance with assigned schedule * Ability to perform physical requirements as listed in job description * Other essential and non-essential duties, as assigned by management #PM21 Requirements

**REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS** * Minimum Education: Associate's Degree or Trade School * Minimum Job-Specific Experience: 6-10 years * Management Experience: 1-2 years * Drivers License Required: Yes * Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided training **REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSAs)** **Job-Specific KSAs:** * Tire & Automotive Industry

Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems * Mechanical

Knowledge of automotive vehicles and tools, including their repair, and maintenance. * Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. * Customer Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. * Coordinating the Work and Activities of Others

Getting members of a group to work together to accomplish tasks. **Tools & Technology KSAs:** * Computers and Programs

Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel & Word) * Typing

Ability to type at 55 wpm * Phone Systems

Ability to operate phone systems for the effective communication of information to interested parties **Cognitive KSAs:** * Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. * Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. * Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense. * Inductive Reasoning

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). * Service Orientation

Actively looking for ways to help people. **Communication KSAs:** * English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. * Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Writing & Speaking

Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.

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