Member Support Specialist

1 week ago

Phoenix, United States VASA Fitness Full time

POSITION DESCRIPTION

POSITION TITLE: Member Experience Specialist (MES)

FLSA STATUS: Hourly

COMPENSATION: Base rate of $14.35 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

BENEFITS

We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.

  • 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
  • 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and work with a passionate, fun, and united team

We are proud to be a 'Great Place to Work' certified company

PURPOSE

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.

DELIVERABLES

  • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Greets guests and members with a smile, eye contact, and courteous tone.
  • Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

  • Member Support Specialist

    1 week ago

    Phoenix, United States VASA Fitness Full time

    Job DescriptionPOSITION DESCRIPTIONPOSITION TITLE: Member Experience Specialist (MES)FLSA STATUS:      HourlyCOMPENSATION: Base rate of $14.35 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales! JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible,...

  • Member Support Specialist

    Found in: Careerbuilder One Red US C2 - 1 week ago

    Phoenix East Thunderbird AZ, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) COMPENSATION: Base rate of $14.35 per hour, plus $2- $4 commission eligibility for memberships and personal training sales!   JOIN OUR TEAM   At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation...

  • Member Experience Specialist

    2 days ago

    Phoenix, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) COMPENSATION: Base rate of $14.35 per hour, plus $2- $4 commission eligibility for memberships and personal training sales! JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The...

  • Member Experience Specialist

    4 days ago

    Phoenix, United States VASA Fitness Full time

    **POSITION TITLE**: Member Experience Specialist (MES) **FLSA** **STATUS**: Hourly **COMPENSATION**: Base rate of $14.35 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales! **JOIN OUR TEAM** At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend...

  • Member Experience Specialist

    1 week ago

    Phoenix, United States VASA Fitness Full time

    Job DescriptionPOSITION DESCRIPTIONPOSITION TITLE: Member Experience Specialist (MES)COMPENSATION: Base rate of $14.35 per hour, plus $2- $4 commission eligibility for memberships and personal training sales! JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The...

  • Employment Support Specialist

    2 weeks ago

    Phoenix, United States The Opportunity Tree Full time

    Job DescriptionJob DescriptionDescription:The Opportunity Tree Mission and VisionTo provide quality individualized services to people with intellectual and developmental disabilities in dynamic and innovative environments. The Opportunity Tree is committed to promoting the development of a society that fully embraces individuals with intellectual and...

  • Member Experience Specialist

    Found in: CMP US C2 - 1 week ago

    Phoenix 35th and Nor, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS:      Hourly COMPENSATION: Base rate of $14.35 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!   JOIN OUR TEAM   At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and...

  • IT Support Specialist

    1 week ago

    Phoenix, United States Dogtopia Full time

    **IT Support Specialist** Phoenix, Arizona / Support Office Information Technology / Full-Time - Hybrid At Dogtopia, we have a passion for caring for dogs. Happy, healthy pups are at the heart of who we are. We have created a loving brand with what dogs want and need in mind. We are a franchise system of Dog Daycares with over 183 locations in the United...

  • Desktop Support Specialist

    1 week ago

    Phoenix, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Desktop/Field Support Specialist to join the company, a premier supplier, in Phoenix, AZ USA 85034. While working in this clean, and not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently...

  • Customer Support Specialist

    4 days ago

    Phoenix, United States S.M.A.R.T. Full time

    The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies. This position leads to advancement for the individuals who work...

  • IT Field Support Specialist

    3 days ago

    Phoenix, United States Leafwire Full time

    ** IT Field Support Specialist** ** | Phoenix, AZ, United States** Posted Date 2/14/2022 Description The IT Field Support Specialist will oversee technical projects in alignment with organizational goals. This person will be required to travel to multiple Curaleaf locations to manage the effective delivery of networks, development, and disaster recovery...

  • Client Support Specialist

    Found in: beBee jobs US - 2 weeks ago

    Phoenix, Arizona, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support and...

  • Mobility Support Specialist

    20 hours ago

    Phoenix, United States CALERO Full time

    Job DescriptionJob DescriptionSchedule for this role is Sunday through Thursday 11:00am to 8:00pm MSTJob Summary:As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and...

  • Specialist - Family Support

    3 hours ago

    Phoenix, United States Southwest Human Development Full time

    A positive future for every child Southwest Human Development is Arizona's largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child's development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this...

  • Air Traffic Control Specialist

    Found in: Talent US 2 C2 - 1 week ago

    Phoenix, United States Federal Aviation Administration Full time

    Summary Serves as a Staff Support Specialist (MSS- I) at an ATC-11 terminal facility. Responsible for tactical, strategic. and administrative support of multiple program areas. Duties Serves as a Staff Support Specialist (MSS- I) at an ATC-11 terminal facility. Responsible for tactical, strategic. and administrative support of multiple program...

  • Client Support Specialist

    Found in: Talent US C2 - 1 week ago

    Phoenix, United States One Path Career Partners Full time

    We are hiring for a skilled Client Support Specialist. We are looking for a candidate who is a customer service professional and preferably has call center experience. You will be an initial contact for inbound client requests and will log, document, and notate client conversations/issues. Must have the ability to multitask in a fast-paced environment, have...

  • Helpdesk Support Specialist

    2 weeks ago

    Phoenix, United States JCO Workforce Solutions Full time

    Job DescriptionJob DescriptionDuties & ResponsibilitiesResolves complex technical issues at point of contactUtilizes customer service skills to effectively support a demanding client baseAssists with other department activities as needed, and performs additional duties and responsibilities as assignedCandidate should also be flexible to work overtime as...

  • Specialist - Family Support

    1 week ago

    Phoenix, United States Southwest Human Development Inc Full time

    Job DescriptionJob DescriptionA positive future for every childSouthwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their...

  • Specialist - Family Support

    21 hours ago

    Phoenix, United States Southwest Human Development Inc Full time

    Job DescriptionJob DescriptionA positive future for every childSouthwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their...

  • Technical Support Specialist

    Found in: beBee S US - 4 days ago

    Phoenix, United States Motion Recruitment Full time

    Our client, a well known international resort and hotel company is urgently looking to hire a Technical Support Specialist to join their team in Phoenix, AZ! ** This is a 12 month contract to hire on a W2 offering a full benefits package**   Required Skills & Experience 1-2+ years of experience Experience with Property Management Systems Experience with...