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Service Coordinator

4 months ago

Beaverton, United States On-Board Companies Full time
On-Board Services is hiring a Service Coordinator in Beaverton, OR
 
For immediate consideration please send your resume to resumes@onboardusa.com 
Subject Line: Position Title and State you are Located 

About Us: 
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k. 

Position Details:  
Position Type: 3 Month Contract (Temp-Hire)
Job Location: Beaverton, OR
Compensation: $20-25/hr

This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.

Essential Duties and Responsibilities
  • Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
  • Responsible for creating work orders, providing status to customer and following up with technicians.
  • Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
  • Complete contract paperwork and QC paperwork.
  • Schedule sub-contractor work.
  • Work with technicians to ensure all paperwork is completed properly within the designated time.
  • Maintain appointment schedules.
  • Order material and equipment.
  • Receive material/equipment and issue material and equipment to technicians.
  • Complete daily reports.
  • Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
  • Conduct physical inventory.
  • Act as a liaison between Sales, Project Managers and technicians.
  • Other duties as assigned.

Physical Demands:
  • While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment:
Normal office environment.
The noise level in the work environment is usually moderate.

Qualifications:
High School Diploma or General Education Degree (GED)
Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred
Experience/Requirements:
Must possess good decision-making skills, be very organized and detail oriented.
Must have excellent oral and written communication.
Ability to use discretion. Problem Solving and ability to escalate matters when needed.
Data analysis and interpretation skills.
Speed and accuracy with attention to detail.
Dispatching and scheduling.
Proficient in Microsoft Office (Word, Excel & PowerPoint)

Apply Today 
www.onboardusa.com 
 
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. 
 
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.” 
 
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics. 

JD# 24-01198