Global Applications Support Manager
2 weeks ago
Position Title: Global Applications Support Manager Reports To: Director Global Applications Level: Manager Location: Flexible Areas Covered : Global About the organisation: Mandarin Oriental Hotel Group Mandarin Oriental Hotel Group (“MOHG”) is an international hotel group with deluxe and first-class hotels, resorts and residences in sought-after destinations around the world. MOHG now operates 37 hotels and seven residences in 25 countries and territories, with each property reflecting MOHG’s oriental heritage and unique sense of place. MOHG has a strong pipeline of hotels and residences under development. MOHG continues to drive its reputation as an innovative leader in luxury hospitality, seeking selective opportunities to expand the reach of the brand, with the aim to maximise profitability and long-term shareholder value. Scope of Position The Global Applications Support Manager will work closely with the Director Global Applications to partner with other colleagues and vendors to coordinate and manage the tasks required to support enterprise applications globally. Duties and Supporting Responsibilities Act as the primary contact for support escalations for global applications including but not limited to: Infor HMS, Datavision, SpaSoft, Shift4, IreckonU, SevenRooms, Actabl, Glowing.io, Infrasys, and InfoGenesis and the integrations between these systems. Work with MOHG partners to maintain and update the MOHG UAT environment. Provide access to the UAT environment for vendors and MOHG business leads and facilitate testing. Work with the infrastructure & the Global helpdesk team to approve OS Patches, network changes, etc. for the Applications UAT environment. Provide global application support to MOHG colleagues during hotel openings. Provide direction and support for questions related to integration between systems and payment platforms. Participate in regularly scheduled meetings with global application vendors to help resolve hotel issues and influence roadmap enhancements to fulfill MOHG needs. Provide technology support for selected global application projects during specification, evaluation, pilot, and rollout stages. Liaise with the global service desk to deliver and optimize support as it relates to Applications including ensuring that application related support processes, procedures, and knowledge base documentation are up-to-date and accessible to colleagues on MOHG’s Intranet. Ensure that support processes, procedures, and knowledge base documentation are up-to-date and accessible to the hotel IT colleagues. Provide support for incident escalation by troubleshooting issues to determine appropriate resources to resolve problems. Partner with Information Security and Infrastructure team to ensure security and privacy considerations are adequate for all systems and suppliers Core Competencies The candidate should have at least 5 years working experience supporting hotel business processes and related systems. In addition, the following attributes are required: Understanding of hotel business processes and experience with Hospitality applications, policies, and standards is strongly preferred Experience in gathering requirements, analysis, implementation, and evaluation of IT systems and their specifications Strong logical mind with experience troubleshooting complex technical issues Demonstrated project management capability; PMP certification or equivalent experience required Sound understanding of computer systems (hardware/software), networks, etc. Understanding of global information privacy and security standards, such as GDPR, PII, and PCI is helpful Good judgment and ability to prioritize in a highly dynamic environment Attention to detail, time management, and organizational skills Highly motivated, independent worker Ability to take ownership of processes and deliverables across functional teams Ability to manage multiple priorities and tools, ITSM experience preferred Ability to work collaboratively in a highly matrixed environment to get alignment and buy-in on strategyand tactics BS/BA or equivalent certifications in computer science, engineering, or a relevant field Ability to travel Flexibility to accommodate calls outside of normal hours with colleagues globally #J-18808-Ljbffr
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Application Support Engineer
1 month ago
Atlanta, United States Global-e Full timeGlobal-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We're looking for an Application Support Engineer to join our Technical Operations team to make sure all...
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Application Support Engineer
1 month ago
Atlanta, United States Global-e Full timeGlobal-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We're looking for an Application Support Engineer to join our Technical Operations team to make sure all...
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Application Support Engineer
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Application Support Engineer
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Atlanta, United States Insight Global Full timeThis is a permanent, full-time role working directly for Insight Global within our Professional Services Division, Evergreen! This is primarily an on-site position in Atlanta (Tues-Thurs) and will also require some customer travel. This role will be responsible for leading the delivery organization for 50% of the Data/AI & Applications Practice's portfolio...
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Application Support Analyst
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Atlanta, Georgia, United States Boston Consulting Group Full timeJob SummaryThe Boston Consulting Group is seeking a highly skilled and experienced Senior Manager to lead the Global Executive Support Services Centre of Excellence. This role will be responsible for driving the centralized coordination across key areas, including data, location strategy, technology, talent management, and global collaboration.Key...
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Technical Support Specialist
2 weeks ago
Atlanta, Georgia, United States Global-e Full timeAbout Global-e:Global-e (Nasdaq: GLBE) stands as the premier platform facilitating and enhancing global, direct-to-consumer cross-border e-commerce expansion.Our mission is to simplify international sales for numerous retailers and brands worldwide, making it as effortless as domestic transactions.Position Overview:We are seeking an Application Support...
