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Global Executive Support Services Centre of Excellence Senior Manager

2 months ago

Atlanta, Georgia, United States Boston Consulting Group Full time

Job Summary

The Boston Consulting Group is seeking a highly skilled and experienced Senior Manager to lead the Global Executive Support Services Centre of Excellence. This role will be responsible for driving the centralized coordination across key areas, including data, location strategy, technology, talent management, and global collaboration.

Key Responsibilities

  • Drive Insight through Data
    • Operationalize data insights and metrics by gathering and extracting actionable insights from global Executive Support data sets, such as the Customer Satisfaction (CSAT) Survey and our global Fact Base.
    • Liaise with key operational leaders to ensure Fact Base is updated regularly.
    • Define and maintain additional centralized data reporting, as required, to drive the overall strategy for the Function.
  • Implement Shared Service and Location Strategy
    • Define guardrails for our shared service hubs in Delhi and Lisbon to align with our shared service and location strategy.
    • Ensure consistent policy application across all hubs and regions.
  • Functional Interface for Technology
    • Drive overall technology strategy, change management, and integration by liaising with functional leaders, internal IT teams, and potential vendors to drive Proof of Concepts (POCs) and global rollouts.
    • Influence and drive the longer-term technology strategy.
  • Support Global Talent Management Activities
    • Partner with our Executive Support Services' HR Business Partners (HRBPs) to evolve our global talent management strategy and value proposition for our team of 200+ EAs and AAs in Delhi and Lisbon hubs.
    • Implement career competencies and frameworks for the team, as well as operationalizing onboarding, training, and upskilling programs where needed.
  • Engage with and Develop the Global Executive Support Network
    • Together with the Global Executive Support Services Senior Director, own the agenda and strategy for bi-monthly Network calls.
    • Create and foster a culture of collaboration, transparency, and best practice-sharing across the Global Network to implement priority initiatives, such as developing and managing a microsite for communication and resource sharing.
    • Execute a communication strategy to align on major initiatives within the function.

Requirements

  • Collaboration and Service Delivery
    • Proven ability to collaborate effectively with senior stakeholders and deliver exceptional service outcomes.
  • Operational Excellence
    • Demonstrated track record of delivering established service levels within target cost parameters.
  • Leadership
    • Experience in leading, motivating, and developing large, multidisciplinary, diverse, and globally dispersed teams.
  • Strategic Capabilities
    • Strong strategic thinking, business judgment, and value-based decision-making skills.
  • Data Management
    • Proficient in operationalizing and extracting insights from data sets to drive decision-making.
  • Technology Liaison
    • Experience acting as an interface between functional leaders and technology teams.
  • Influence and Communication
    • Ability to interact and influence at all levels within the organization, from junior members to senior leadership.

Qualifications

  • A track record of experience which demonstrates the capabilities set out as accountabilities above, particularly:
    • Excellent track record of delivering transformation in the BCG context through getting alignment & buy-in across a diverse set of stakeholders.
    • Excellent communication and stakeholder engagement skills.
    • Project/change management - implementing new ways of working.
    • Leading or driving E2E process development, automation, and/or change across a wide number of processes.
    • Proven ability to succeed in a complex, demanding global environment.
    • Bachelor's degree or equivalent preferred.
    • 10+ years' experience in BCG or a similar fast-paced global complex organization.

Working Relationships

  • Functional Leaders in markets across global BCG offices.
  • Leaders and Managers in our Executive Support teams across the world.
  • Technology Product leaders.
  • Business Managers.

About Boston Consulting Group

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return, we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world.

Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing, and IT. This diverse team of experts, operators, and specialists represents all levels from Partner to entry-level staff, operating across the globe in multiple countries. Global Services is, in short, the backbone of BCG.

Equal Opportunity Employer

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, or any other characteristic protected under federal, state, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.