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Guest Services Representative

2 months ago

Longwood, United States Orlando Health Full time

Position Summary:

Department: SSEM Guest Services

Status: Variable Full-Time (32 hours a week)

Schedule: Varies

Monday 11-9:30

Tuesday 11-9:30

Thursday 12-6

Saturday 11-9:30

Title: Guest Services Representative

Located in Longwood, Florida, Orlando Health South Seminole Hospital is a comprehensive medical, surgical and behavioral health facility with 126 acute-care beds and 80 inpatient behavioral health beds. Orlando Health South Seminole has a 30-bed ER, surgical department, endoscopy center and diagnostic cardiac catheterization laboratory. It also provides a full range of outpatient services, including diagnostic and interventional radiology, nuclear medicine, laboratory, surgery, MRI, psychotherapy services and hyperbaric oxygen therapy for wound care. Orlando Health South Seminole is proudly recognized among the nations Best Regional Hospitals by U.S. News & World Report, Great Community Hospitals by Beckers Healthcare and Best Places to Work by Modern Healthcare, named for four consecutive years.

Orlando Health South Seminole is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Floridas east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. Orlando Health Is Your Best Place to Work is not just something we say, its our promise to you.

Top Reasons to Choose Orlando Health - South Seminole Hospital:

  • South Seminole Hospital is Nationally Recognized for the BEST Places to Work
  • Benefits Package that begins on day one (Full-Time & Part-Time only).
  • Flexible Schedules
  • Tuition Reimbursement up to $5,000 a year.

Position Summary:

Provides directions to guests/team members within the hospital system, and the Orlando area.

Responsibilities:

Essential Functions

  • Escorts guests to their in-hospital destinations as needed.
  • Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
  • Provides information to all hospital team members.
  • Responds to needs of guests/team members either on the phone or in person.
  • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
  • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
  • Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
  • Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
  • Presents a professional image in dress, hygiene and communications skills.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

  • Attends in services/meetings as required.
  • Completes all mandatory education.
  • Assume the responsibility for professional growth and development
  • Other duties as assigned.


Qualifications:

Education/Training

  • High School diploma or equivalent.

Licensure/Certification

  • None.

Experience

  • Two (2) years of experience in a customer service setting.
  • Looking for someone that can work fast paced