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Inside Customer Service Representative
2 months ago
Gallagher Promotional Products Longwood, FL Full-time Call Center / Customer Service Posted on July 22, 2024 Join Our Team as an Inside Customer Service Representative Are you looking for a rewarding career with excellent benefits? Gallagher Promotional Products, located in Longwood, FL, is seeking a dedicated Customer Service Representative to join our expanding inside sales team. As the first point of contact for our valued clients, you will play a crucial role in providing exceptional service and solutions in a dynamic and supportive environment. Benefits that Make a Difference: Outstanding Benefits Package: Including health, dental, and vision insurance to support your well-being. Financial Security: Matching 401(k) plan to help you save for the future. Work-Life Balance: Generous paid time off and holidays, ensuring you have time for what matters most. Schedule: Consistent Hours: Monday – Friday, 8:30 am – 5:00 pm with no weekends or overtime, providing stability and work-life balance. What You'll Do: Customer Interaction: Respond promptly and courteously to customer inquiries via phone, email, and live chat. Issue Resolution: Address customer concerns professionally and empathetically to ensure satisfaction. Product Expertise: Provide detailed product information to meet customer needs effectively. Order Processing: Accurately process orders to fulfill customer expectations seamlessly. Collaboration: Work closely with purchasing and operations teams to enhance processes and resolve customer issues promptly. Record Keeping: Maintain precise records of customer interactions and transactions using NetSuite software. Continuous Improvement: Identify opportunities to enhance the customer experience and contribute to ongoing improvement initiatives. What You'll Bring: Positive Attitude: A friendly demeanor and positive outlook that shines through in customer interactions. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members. Problem-Solving Skills: Strong analytical abilities and attention to detail to resolve issues efficiently. Organization: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Tech Proficiency: Experience with Microsoft Office and familiarity with NetSuite software is advantageous. About Us: Celebrating 50 years of excellence, Gallagher Promotional Products is a leader in providing promotional materials and advertising specialties to a diverse clientele including automotive dealers, schools, churches, and more. Our comprehensive product range helps businesses enhance their brand identity with industry-specific items, flags, balloons, banners, and signs. Ready to Make an Impact? If you're passionate about delivering exceptional customer service and are motivated to be part of a supportive team with outstanding benefits, apply now and join us at Gallagher Promotional Products #J-18808-Ljbffr
