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Lease Servicing Specialist

4 months ago

Gurnee, United States Old National Bank Full time

Overview:

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We are currently seeking a Lease Servicing Specialist that will work with our customers, sales, documentation team and accounting of Old National Equipment Finance division of Old National Bank, on a daily basis. We support all levels of the new deals financed through ONEF from booking to termination. Listed below you will find a few characteristics the position requires:

Key Accountabilities

Lease/Loan Funding and Booking:

  • Responsible for execution of booking, funding vendors, and verifying the accuracy of loan documents to new accounts utilizing Aspire and OnPointe.
  • Authority to wire up to $4MM daily as needed.
  • Understand the multiple types of finance products we have from loans, leases, indirect deals, etc.
  • Maintain adequate controls to ensure compliance with consumer protection statues/regulations.

Daily functions:

  • Process payments received through Lockbox, email, phone calls, and mail.
  • Coordinate payments between Aspire and core system.
  • Generate EFT file for NACHA Auto Payments daily.
  • Send scheduled billing to customers.
  • Process payoff funds and terminate accounts.
  • Handle incoming calls and emails from external and internal customers.
  • Reconciliation of DDA to general ledger transactions.
  • Provide and understand payoff calculations on the different types of finance products.

Additional functions:

  • Research and correct misapplied payments/transactions as identified, as well as analyze payment histories.
  • Run delinquency batches.
  • Maintain and collect insurance renewal certificates.
  • Collect titles and send them out after accounts paid off.
  • File maintenance of new deals and pulling terminated file for retention.
  • UCC Terminations and continuations.
  • Assist in special projects such as system conversions and/or bank acquisitions.
  • Provide backup to all functions on the team.

Customer service:

  • Provide outstanding customer service and display a positive demeanor at all times.
  • Ability to work in a fast-paced environment.
  • Manage complex client issues and bring to resolution.
  • Negotiate with clients regarding early terminations, payoffs, and end of lease purchase options.

Key Competencies

  • Develops Talent - Actively assesses self by leveraging feedback to enhance knowledge, skills, and behavior. Leverages own strengths and those of team members to meet individual and team goals supporting both internal and external client needs. Continuously develops self for current and future roles.

  • Promotes Change Actively seeks information to understand the rationale, implications, and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed.
  • Delights Clients - Passionately serves internal/external clients with excellence. Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
  • Makes Decisions & Solves Problems - Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understands the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.

Qualifications and Education Requirements

  • 5 years minimum experience in equipment leasing or bank financing required.
  • Degree in Accounting or Business preferred.
  • Extensive knowledge and understanding of loans and leases.
  • Familiarity with Aspire leasing system a plus.
  • Vehicle Title and Sales tax knowledge a plus.
  • Proficient in Microsoft Office Programs.
  • Strong problem-solving and analytical skills.
  • Good organizational and multi-tasking skills.
  • Strong customer service, interpersonal and written/oral communication skills.
  • Ability to work independently as well as with a team.
  • Position may require the need to travel to other branches or meeting locations.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team