Residential Customer Experience Specialist

1 month ago

Hastings, United States Allo Fiber Full time

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Are you on the search for a new career, something fast-paced, light-hearted and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who truly care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all of the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed. RESPONSIBILITIES: Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered. Complete change of service requests (open service orders and make changes to accounts). Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues. Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-focused people who aren’t shy about having a real conversation. Provide an excellent customer experience Colorado Residents: typical pay range for this role will be from $17.00 - $19.00 per hour depending on experience. EDUCATION: High school diploma or equivalent EXPERIENCE: 1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: Well-spoken communicator, who can confidently give solutions by phone, email or live chat. Problem solver, you are able to see through the eyes of another and help them feel assured they are in good hands. Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred. Ability to be self-directed, multitask and the ability to handle confidential information. We Offer: Extensive training. We will make sure that you have the knowledge and tools to handle your first customer interaction. So to ensure the customer has the best experience possible. Employee incentives like free ALLO swag and discounts on our services. Fun Team Environment, where you will feel comfortable with those you work with right away. Teamwork truly makes the dream work. Growth within the company. We set you up for success to move up in your department or explore openings in other departments. REQUIREMENTS: While this position isn't entirely remote, it offers hybrid flexibility (3 days in the office/2 days from home), contingent upon performance, approval from your supervisor, and reliable internet connectivity. For hybrid work, a prerequisite is having internet speeds of 100 Mbps download and 40/50 Mbps upload. Mandatory training for 10 to 12 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date. Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays. People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. Get ready to plug into the perks at ALLO: Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%. Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts. Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program. Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities. Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition. ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com . ALLO is a Drug Free and Tobacco Free Workplace. #J-18808-Ljbffr

  • Customer Experience Specialist

    7 days ago

    Hastings, Minnesota, United States Plastic Printers, Inc Full time

    Customer Success Team Position at Plastic Printers, Inc.Plastic Printers, Inc. is a well-established company with a strong reputation for delivering exceptional customer experiences. We are seeking dedicated individuals to join our Customer Success Team, where you will play a key role in building strong relationships with our customers and driving business...

  • Customer Experience Specialist

    3 days ago

    Hastings, Nebraska, United States Hynds Pipe Systems Limited Full time

    **About the Role:**We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative at Hynds Pipe Systems Limited. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the civil, water, wastewater, and drainage industries.**Key...

  • Library Customer Experience Specialist

    3 days ago

    Hastings, Minnesota, United States Dakota County Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Information Services Assistant at Dakota County Library. This is a full-time position that requires regular evening and weekend shifts.Key ResponsibilitiesProvide exceptional customer service to the public, responding to inquiries and resolving issues...

  • Support Specialist for Individuals with Unique Needs

    2 weeks ago

    Hastings, Minnesota, United States Stepping Out Full time

    Position OverviewMake a meaningful impact at Stepping OutWe are a licensed program dedicated to providing exceptional services to individuals with Prader-Willi Syndrome. Our facilities include group homes designed to foster a healthy, productive, and fulfilling lifestyle for our residents while ensuring they receive the necessary support to manage their...

  • Customer Service Representative

    3 months ago

    Hastings, United States Allied Valve Inc Full time

    The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints Core Duties & Responsibilities Interacts with customers via telephone, email, or in person to provide support and information on products or services. Maintains a positive, empathic and professional attitude toward customers at...

  • Customer Service Representative

    3 months ago

    Hastings, United States Allied Valve Inc Full time

    Job DescriptionJob DescriptionThe Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints Core Duties & ResponsibilitiesInteracts with customers via telephone, email, or in person to provide support and information on products or services. Maintains a positive, empathic and professional...

  • Customer Engagement Specialist

    2 weeks ago

    Hastings, Minnesota, United States Plastic Printers, Inc Full time

    Join the Customer Success Team at Plastic Printers, Inc.Plastic Printers, Inc. has been a leader in the industry for nearly three decades, committed to providing outstanding service and satisfaction to our clients globally. We are looking for passionate individuals to become part of our Customer Success Team. If you thrive on delivering exceptional service...

  • Customer Engagement Representative

    2 weeks ago

    Hastings, Minnesota, United States Plastic Printers Full time

    Position Overview: We are seeking a dedicated individual to serve as a Client Engagement Specialist, where your primary role will be to foster relationships with our valued customers and ensure their needs are met effectively. Key Responsibilities: Facilitate the onboarding process for new clients, guiding them through their initial projects.Utilize your...

  • Coffee Specialist

    2 weeks ago

    Hastings, Nebraska, United States escgcareers Full time

    Position: Coffee SpecialistLocation: Costa Coffee OutletHours: 15 hours per week, 40 weeks per year, permanent contract.Compensation: £9.19 per hourWe are seeking a dedicated Coffee Specialist to join our team at our café outlet. In this role, you will be responsible for crafting exceptional coffee beverages that meet our high standards while providing...

  • Customer Engagement Representative

    2 weeks ago

    Hastings, Minnesota, United States Plastic Printers Full time

    Position Overview: We are seeking a dedicated individual to fill the role of a Client Engagement Specialist. This position is ideal for those with a background in sales, customer service, or related fields. Work Schedule: This is a full-time, on-site position, operating Monday through Friday. Compensation: The pay range for this role is between $20 and $25...

  • Custom Farm Operations Specialist

    24 hours ago

    Hastings, Nebraska, United States Gpac Full time

    Job Summary:We are seeking a skilled Custom Applicator/Farm Hand to join our team at GPAC, a reputable search firm specializing in placing quality professionals within multiple industries across the United States.Key Responsibilities:Assist in custom application and farm operationsProvide support in maintaining farm equipment and facilitiesCollaborate with...

  • Lead Coffee Specialist

    2 weeks ago

    Hastings, Minnesota, United States Coborn's Inc Full time

    Position Overview:The Lead Coffee Specialist plays a crucial role in maintaining the exceptional service standards of Coborn's Inc. This position involves assisting customers with their beverage and food selections.Key Responsibilities:1. Engage with customers to understand their beverage and food preferences.2. Prepare and serve all beverage and food orders...

  • Customer Support Specialist, Flexible Hours

    2 weeks ago

    Hastings, Florida, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer experience. This role is essential in ensuring customer satisfaction and maintaining the quality of service at our retail locations.Key ResponsibilitiesProvide exceptional customer service and support to all customers.Assist customers with inquiries and...

  • Lead Coffee Specialist

    6 days ago

    Hastings, Minnesota, United States Coborn's Inc Full time

    Position Overview:The Lead Coffee Specialist plays a crucial role in maintaining the exceptional service standards of Coborn's Inc. This position involves assisting customers with their beverage and food selections.Key Responsibilities:1. Provide attentive service to guests while taking and preparing their beverage and food orders.2. Ensure all orders are...

  • Lead Coffee Specialist

    2 weeks ago

    Hastings, Minnesota, United States Coborn's Inc Full time

    Position Overview:The Lead Coffee Specialist plays a crucial role in maintaining the exceptional service standards of Coborn's Inc. This position involves assisting customers with their beverage and food selections.Key Responsibilities:1. Engage with customers to take and prepare all beverage and food orders according to their preferences.2. Ensure that all...

  • Automotive Service Specialist

    2 weeks ago

    Hastings, Nebraska, United States KONECKY OIL INC. Full time

    Automotive Service Specialist Position OverviewLocation: Mead, NebraskaSalary Range: $50,000-$100,000Konecky Oil Inc is in search of a skilled Automotive Service Specialist to become a part of our dedicated team in Mead, Nebraska. As a family-operated auto repair establishment with a legacy of over 75 years, we prioritize exceptional customer service and...

  • Financial Assistance Specialist II

    3 weeks ago

    Hastings, United States Dakota County, MN Full time

    What You'll Do:Program Eligibility Specialist (FAS II) evaluate Dakota County residents' basic needs, health and well-being are met by assessing clients' economic, social, and health-related issues in order to accurately determine public assistance p Financial, Specialist, Customer Service, Support Specialist, Healthcare, Program, Worker

  • Client Engagement Specialist

    3 months ago

    Hastings, United States Plastic Printers Full time

    Sales Experience, Customer Service Experience, or other related Work Experience preferred. Are you ready to work? Are you friendly and want to help others? Do you want to join a team with great benefits and family-like company culture? If so, please apply. This position is Monday - Friday, full-time, on-site. If this sounds like you, apply today and become a...

  • Automotive Service Specialist

    2 weeks ago

    Hastings, Michigan, United States GreatWater 360 Auto Care Full time

    Join Our Team as an Automotive Service Specialist GreatWater 360 Auto Care is seeking a dedicated Automotive Service Specialist who is passionate about delivering high-quality vehicle maintenance and repair services. We pride ourselves on our commitment to excellence and our ability to serve the Hastings community and beyond. As an Automotive Service...

  • Senior Library Information Specialist

    2 weeks ago

    Hastings, Minnesota, United States Dakota County, MN Full time

    Position OverviewThe Senior Library Information Specialist plays a crucial role in enhancing the user experience within the library environment. This position is dedicated to providing exceptional service to patrons and ensuring they have access to the resources they need.Key ResponsibilitiesPublic Engagement: Interact with library users through various...