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Accounting Support Representative

2 months ago

Crystal Lake, United States Snap-on Full time

Overview:

Are you looking to start your career with a great company? Snap-ons Customer Care Center is currently hiring an Accounting Support Representative to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance.

Benefits and Perks

  • 401k with company match
  • Full medical with options for Dental and Vision
  • Employee Assistance Program
  • Pension
  • Employee Stock Purchase Program
  • Employee Purchase Program
  • Tuition Reimbursement Program
  • Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
  • Annual raises and bonuses (dependent on profitability of the business)
Responsibilities:
  • Assist franchisees with weekly statements, ensuring accuracy, identifying discrepancies or inconsistencies, and resolving them in a timely manner.
  • Collaborate with franchisees and internal stakeholders to address any accounting-related inquiries or issues, providing guidance and support as needed.
  • Prepare and process manual and automated transactions including but not limited to payments, misc. transactions, purchase credits.
  • Assist in the development and implementation of standard operating procedures, accounting policies, and controls to improve efficiency and mitigate risk.
  • Stay informed about changes in accounting regulations and standards relevant to franchise operations, ensuring compliance and timely implementation.
  • Collaborate with cross-functional teams, including operations, legal, and compliance, to support franchise-related initiatives and projects.
  • Reconcile banking transactions and accounting ledgers.
  • Record all inbound contacts and manage open cases through the CRM system.
  • Assist other employees with productivity transaction research when applicable.
  • Meet or exceed individual department metrics.
  • Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
  • All other duties assigned by management.
Qualifications:
  • Minimum 2 years administrative experience
  • Minimum Accounting Certification or Associates Degree or equivalent. Bachelors degree preferred.
  • Intermediate Excel Skills or higher required
  • Understanding of accounting principles and practices, with knowledge of GAAP and relevant regulatory requirements.
  • Experience working with franchise operations preferred.
  • Strong problem-solving skills and the ability to identify and resolve issues proactively.
  • Excellent analytical skills and attention to detail, with the ability to review and analyze complex financial data.
  • Strong communication skills, both verbal and written, with the ability to effectively interact with internal and external stakeholders.
  • High level of integrity and professionalism, with a commitment to maintaining confidentiality and upholding ethical standards.
  • Flexible in daily activities, change priorities and coordinate multiple tasks.
  • Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran