![Johnson Controls](https://media.trabajo.org/img/noimg.jpg)
Customer Service Associate
3 months ago
What Will You Do?
Full time Account Representative to work within our FireMaster Administrative Assistant Department. Responsibilities include answering inbound calls, dispatching service calls and coordination of technician schedules. Prepare completed work orders for invoicing department. Critical and special account follow up to ensure completion to include weekly status meetings. Respond to customer requests regarding pricing, order changes, schedule changes, purchase orders, credit card payments, cancellations or invoice adjustments. Collaborate with other departments including sales, inventory and invoicing to ensure that all customer needs are addressed and resolved. Various data entry projects to include but not limited to research of open orders. Efficiently present and discuss the products and services of the company in a way that conveys an image of quality, integrity and understanding. Apply knowledge of a wide range of specialized administrative and technical skills.
Job Description
How Will You Do It?
- Answer inbound calls and research customer service history in database.
- Create and dispatch new service request orders
- Notify field Franchise Owners and Technicians of customer's inquiries to reach resolution
- Prepare completed work orders by creating work order numbers, verification of pricing, processing of customer payments
- Export work order reports to research service completion rates
- Respond to customer inquiries by utilizing the training provided by Firemaster
- Prepare monthly work for Franchise Owners and Technicians in advance of service month
What We Look For:
Required:
- High School Diploma
- 3 to 5 years customer service experience in the service industry to include creating work orders and dispatch
- High attention to detail and accuracy, action oriented, ability to work with stringent timelines and collaborate across departments
- Candidate should be a self-starter able to work independently
- Ability to type 85 WPM or higher
- Candidate must be proficient in Excel and Microsoft office
- Candidate must be capable of working in a busy and fast paced environment without difficulty
- Candidate must possess the ability to prioritize and show excellent time management skills
- Candidate must be an effective team player willing to support team members and Management team
Additional Information
All your information will be kept confidential according to EEO guidelines.
#JCI
-
Customer Service Associate
13 hours ago
Fort Myers, Florida, United States Hp Hospitality Llc Full timeJob OverviewWe are seeking a dedicated Customer Service Associate who excels in providing exceptional service to our valued customers.Key ResponsibilitiesDemonstrate outstanding customer service skills.Utilize previous experience in cashiering and point-of-sale systems.Apply knowledge of food handling practices to ensure safety and quality.About UsHp...
-
Customer Service Sales Associate
3 months ago
Fort Myers, United States Hertz Full time $13Hertz, an industry leader is seeking high-charged, high-energy, team-driven individuals to work as Customer Service Sales Associate. As a Customer Service Sales Associate, you will have the opportunity to drive Hertz cars while getting paid a competitive wage of $13 per hour. The Customer Service and Sales Associate consults with customers on their Hertz...
-
Customer Service Sales Associate
3 months ago
Fort Myers, United States Hertz Full timeHertz, an industry leader is seeking high-charged, high-energy, team-driven individuals to work as Customer Service Sales Associate. As a Customer Service Sales Associate, you will have the opportunity to drive Hertz cars while getting paid a competitive wage of $13 per hour. The Customer Service and Sales Associate consults with customers on their Hertz...
-
Customer Service Sales Associate
4 weeks ago
Fort Myers, United States Hertz Full timeJob Description The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Rate: $13/hrQualifications: Strong oral and written...
-
Dispatching Agent
3 months ago
Fort Myers, United States Advanced Air Full timeJob DescriptionJob DescriptionAre you a skilled Dispatching Agent with a passion for providing top-notch customer service? Advanced Air, the leading HVAC and refrigeration company, is hiring! We're seeking a dedicated full-time Dispatching Agent - Customer Service Associate to join our team in Ft. Myers, FL.THE BASICSThis is a full-time position with...
-
Customer Service Associate
2 weeks ago
Fort Myers, United States Walgreens Full timeResponsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...
-
Retail Customer Service Associate
7 days ago
Fort Myers, United States FedEx Office and Print Services Full timePOSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
-
Customer Service Branch Associate-Delivery Driver
4 months ago
Fort Myers, United States Sherwin-Williams Full timeThe Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, a Customer Service, Delivery Driver, Branch Associate, Associate, Delivery, Driver, Retail
-
Customer Service Specialist
22 hours ago
Fort Myers, Florida, United States Powerhouse Home Service LLC Full timePosition OverviewWe are seeking dedicated individuals who excel in customer interactions and are eager to develop their professional skills.About UsAt Powerhouse Home Services, we pride ourselves on our growth and commitment to excellence. Our reputation in Southwest Florida is built on the foundation of hiring top talent who consistently deliver outstanding...
-
Customer Experience Associate
2 months ago
Fort Meade, United States Army & Air Force Exchange Service Full timeResponsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exch Customer Experience, Customer Service, Associate, Customer, Retail, Experience
-
Sales & Customer Service Associate
3 months ago
Fort Myers, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy of Ft. Myers: 9374 6 Mile Cypress Pkwy #160, Fort Myers, FL 33966 Do you have a passion for helping others? At the Massage Envy of Ft. Myers franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...
-
Customer Service Associate
10 hours ago
Fort Myers, Florida, United States Lake Michigan Credit Union Full timePosition Overview:As a vital part of our organization, the Member Service Representative plays a crucial role in ensuring customer satisfaction and fostering strong relationships with our members.Location:This position is based at our Summerlin Crossings branch.Employment Type:This is a full-time hourly position.Work Schedule:Approximately 38 hours per...
-
Customer Service Operations Leader
15 hours ago
Fort Myers, Florida, United States Powerhouse Home Service LLC Full timeExciting Career Opportunity at Powerhouse Home ServicesPowerhouse Home Services is a premier organization in Southwest Florida seeking a talented individual to fill the role of Customer Service Operations Leader. If you have a passion for exceptional customer service and a knack for guiding a team towards success, this position is tailored for you.What We...
-
Customer Communications Associate
3 weeks ago
Fort Myers, United States Stellar Promotions Inc. Full timeJob DescriptionJob DescriptionWe are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Customer Communications Associates use a team approach to achieve truly remarkable service levels for both our clients and external customers. Our Customer...
-
Customer Communications Associate
3 days ago
Fort Myers, United States Stellar Promotions Inc. Full time $42,000 - $54,000Job DescriptionJob DescriptionWe are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Customer Communications Associates use a team approach to achieve truly remarkable service levels for both our clients and external customers. Our Customer...
-
Customer Service Branch Associate
21 hours ago
Fort Myers, United States Sherwin-Williams Full timeThe Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, a Customer Service, Delivery Driver, Branch Associate, Automotive, Associate, Driver, Retail
-
Customer Service Associate
12 hours ago
Fort Myers, Florida, United States Lee Health Full timePosition Overview:The PRN Customer Service Representative plays a vital role in delivering outstanding service in a collaborative environment focused on patient business operations. This position is designed for individuals who can work on an as-needed basis, providing support during various hours throughout the week, including weekends.Key...
-
Customer Service Specialist
1 day ago
Fort Myers, Florida, United States Victory Layne Chevrolet Full timeAs a Customer Service Specialist at Victory Layne Chevrolet, your primary role will be to assist clients by addressing their automotive needs and ensuring a seamless service experience. Key ResponsibilitiesWelcome customers in a friendly and professional mannerGather essential details about the customer and their vehicleAccurately communicate all vehicle...
-
Collision Customer Service Representative
3 weeks ago
Fort Myers, United States AutoNation Full timeAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles,...
-
Customer Service Rep
4 weeks ago
Fort Myers, United States Penn Foster Inc Full timeThe talented Customer Service Representatives at our Kane's stores are the key players towards our continuing success of our 60,000+ square foot showrooms and are key contributors and the heart of success at our stores. If you are someone who is career-minded, prepared to take ownership, and are committed to driving a high level of performance we encourage...