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Information Technology
3 months ago
Remote
3+ Month Contract - Part Time
Pay: 35 - 40/hr, W 2
This is for a virtual training position. Individual can reside anywhere (100% remote) but adhere to EST hours. Must be fluent in English and Spanish.
Job Description: This virtual part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of OATS to older adults; in addition to delivering the OATS curriculum and offering technical support, trainers serve as "brand ambassadors" and are responsible for communicating the OATS culture of excellence, curiosity, and attitude.
Trainers teach OATS' curriculum using online resources for older adults. Virtual programs are primarily one-off sessions focused on particular technology topics, and Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants.
This position requires solid proficiency in standard software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors' lives. A successful candidate will possess a high degree of patience, creativity, dependability, problem-solving ability, a sense of humor, and a solid commitment to social change.
Responsibilities:
- Teaching technology courses virtually using the OATS curriculum and approach
- Creating a comfortable and supportive learning environment
- Maintaining professionalism at all times
- Representing and promoting Senior Planet culture and opportunities to class participants
- Regularly communicate with OATS staff, including feedback on on-site issues, curriculum, etc.
- Collecting surveys and evaluations
- Participating in trainer meetings and other training events
- Recruiting participants, as needed
- Participating in special projects, as needed (ex., outreach, curriculum, etc.)
- Supervising volunteers who assist classes as needed. Degree of autonomy and independent judgment
•Technology Trainers possess a moderate degree of autonomy and independent judgment, especially concerning programs they're assigned to teach and deliver. Technology trainers set the tone, manage the environment, and help guide groups of all sizes towards learning objectives that OATS presets.
Decision-making authority
•Technology Trainers have limited decision-making authority and must adhere to OATS training standards, approaches, and methodologies throughout all participant interactions.
Diversity of the challenge
•Technology Trainers have a diverse, albeit narrow, challenge. They are responsible for working with older adults aged 60+ in diverse settings with different levels of experience and skills related to tech adoption and digital literacy. This complex set of situations forces Technology Trainers to think on their feet, act quickly, and apply a broad brush to different circumstances.
Primary nature of interaction the position has with others - informative/coaching
•Technology Trainers' interactions with others (customers, I.e., seniors) are predominantly educational and coaching. They are primarily assigned to help OATS and Senior Planet participants master technology skills with broader applications to daily life. Internally, trainers work with their counterparts and other OATS program staff to retrieve assignments and connect about best practices.
Potential impact on Client's success (directly or indirectly) -
client's success is predicated on engaging its membership base with services, resources, and offerings that speak to the 50+ market. Technology Trainers are on the front lines, delivering Senior Planet programs through our affiliation with client and are therefore closely tied to client success and growth as an organization. The more individuals Technology Trainers interact with, the more successful and far-reaching OATS and client impact will be across the country.
Qualifications:
- Excellent speaking and communication skills
- Ability to communicate technical information clearly in English and Spanish
- Experience teaching teenagers, adults, and/or seniors, preferable
- Proficiency with Windows computers, iOS, popular social media sites, and other standard technologies/devices
- Ability to work independently and as part of a training team
- Superior time-management skills
- Flexibility, patience, and a sense of humor
- Minimum of 1-year experience in a professional work setting
Must have a min of 1 yr experience teaching courses/lectures using online resources for an adult audience is preferred.
Experience with the Zoom platform is a plus
