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Customer Support Specialist

1 month ago


Little Rock, Arkansas, United States InfoPeople Full time

We are seeking a highly skilled Customer Support Specialist to join our team at InfoPeople. As a Technical Help Desk Expert, you will play a vital role in providing top-notch support to our customers.

About the Role

  • Responsibilities include answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues.
  • You will provide professional and prompt real-time support to customers seeking support for applications.
  • This is an exciting opportunity to work in a fast-paced environment where you will be responsible for identifying, evaluating, and prioritizing customer problems and services.
  • You will utilize all technical resources to solve customer problems and escalate unresolved calls to appropriate support staff or service group.

Requirements

  • We are looking for a candidate with at least 3 years of experience in a fast-paced customer service role.
  • A 4-year college degree is preferred, but not required.
  • You must have excellent oral and written communication skills, as well as strong problem-solving and follow-up skills.
  • Experience with court software and the ability to learn new systems are also essential.
  • A calm demeanor and ability to work under pressure are must-haves in this role.

Salary

The estimated annual salary for this position is $65,000 - $85,000, depending on experience.

About Us

InfoPeople is a dynamic company that values its employees and provides a supportive work environment.