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Customer Support Specialist
1 month ago
We are seeking a highly skilled Customer Support Specialist to join our team at InfoPeople. As a Technical Help Desk Expert, you will play a vital role in providing top-notch support to our customers.
About the Role
- Responsibilities include answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues.
- You will provide professional and prompt real-time support to customers seeking support for applications.
- This is an exciting opportunity to work in a fast-paced environment where you will be responsible for identifying, evaluating, and prioritizing customer problems and services.
- You will utilize all technical resources to solve customer problems and escalate unresolved calls to appropriate support staff or service group.
Requirements
- We are looking for a candidate with at least 3 years of experience in a fast-paced customer service role.
- A 4-year college degree is preferred, but not required.
- You must have excellent oral and written communication skills, as well as strong problem-solving and follow-up skills.
- Experience with court software and the ability to learn new systems are also essential.
- A calm demeanor and ability to work under pressure are must-haves in this role.
Salary
The estimated annual salary for this position is $65,000 - $85,000, depending on experience.
About Us
InfoPeople is a dynamic company that values its employees and provides a supportive work environment.