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Junior IT Manager
2 months ago
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
30+ days ago
Requisition ID: 1410
LABOR CATEGORY
:
Junior IT Manager
SEHLKE POSITION TITLE
:
Generalist/ Analyst
JOB DESCRIPTION
:
The ideal candidate will be responsible for the end-user support area (Desktop Support), satisfying client requests for technical support, troubleshooting, and guidance, to include installment, implement, administer, and support IT software applications, along with hardware that supports Aeyon Consulting systems. This position works in the direction and under the IT Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Installs, implements, administers, supports, and maintains third party applications.
Monitors designated applications and takes corrective action to prevent or minimize system down time.
Troubleshoots to resolve system related problems; coordinates with relevant System Administrators and/or third-party vendors regarding user support and problem resolution.
Creates user documentation and may train personnel on new applications software.
Assists with developing policies, procedures, programs, scripts, or web pages as required especially NIST and CMMC.
Provides upper-level support to users having difficulties with applications.
Collaborates on special projects; assist in tracking and allocate software licenses.
Work with Software / Teams, SharePoint, database engine designers to implement new processes in Microsoft 365.
Prepare software users by conducting training; providing information; resolving problems.
Provide information by answering questions and requests by employees.
Maintains quality service by establishing and enforcing organization standards.
Manage accounts through Azure Active Directory.
Maintains Asset Management , Software, Hardware, and Website Information.
Keeps current with the latest technology; regularly attends technical training to maintain technical expertise.
Other duties may be assigned.
CLEARANCE REQUIREMENTS:
Must be eligible to obtain a SECRET Clearance.
EDUCATION REQUIREMENTS:
Computer Science / Information Technology, Bachelor's (Preferred) years of experience may be substituted in place of degree.
CERTIFICATION REQUIREMENTS: A+ Network+
Required Qualifications:
Must have a strong technical knowledge of PC and Desktop hardware working knowledge of current operating systems and standards.
Must be analytical and have strong problem-solving abilities.
Highly organized and detail-oriented
Experience with Windows 10 Operating Systems. (This is a MUST)
Experience with E-mail management (Microsoft 365)
Goal driven, highly motivated, with a desire to take the lead and learn new skills.
Strong customer service skills and passion to work through obstacles to produce results.
Proficient in multi-tasking and managing multiple projects, able to meet target completion dates.
Able to be flexible and adapt to change.
Experience with backups, restores and recovery models.
Experience with Mobile Phones and online collaboration technologies such as Microsoft Intune, Azure, MS 365 and Endpoint Manager.
NIST 800 171 and CMMC knowledge preferred but not required.
ADDITIONAL REQUIREMENTS
:
To be eligible for employment, you must be fully vaccinated, except in limited circumstances where an employee is legally entitled to an accommodation, by January 4 th , 2022 or your start date, whichever is second in time. People are considered fully vaccinated for COVID-19 two weeks after they have received the second dose in a two-dose series, or two weeks after they have received a single-dose vaccine. If you think you are entitled to an accommodation, please advise your Sehlke liaison and they will consult our human resource leads for consideration.
Founded in 2011, Sehlke Consulting is headquartered in Arlington, VA an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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