Account Manager

3 weeks ago


Somerville, United States Tandym Group Full time

A biotechnology company in Massachusetts is currently seeking a new Account Manager / PMO Lead to join their growing team. In this role, the Account Manager will be responsible for the overall success and service delivery of the program from requisition fulfillment to business development and team management. Responsibilities: The Account Manager / PMO Lead will: Manage and develop dedicated recruiting, fulfillment and account management team focused on delivering tailored contingent workforce and non-employee management solutions to our clients with a hands-on approach and concierge-level customer service Screen and QC all new requisitions for completeness and clarity Assist with the ongoing communication and training provided to engagement managers and agencies regarding program operations, requisitions, housekeeping, announcements, etc. Provide market rate intelligence and rate cards Ensure all reports itemized in the Account SOP Report Matrix are provided timely and in compliance with the established reporting parameters Prepare quarterly business review highlighting program spend, growth, areas of concern, challenges, and strategic initiatives to address evolving business needs, market and legislative updates, new service offerings and expansion ideas, program adoption concepts and survey results, etc. Liaise with all key client stakeholders from admin, super user to c-suite to build relationships and ensure the company's value is seen at all levels Monitor and maintain strategic partnership with the client through an extensive and active understanding of the client's business, strategic direction, processes, and policies Build customer, employee and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication Work with managers and agencies to have all client-required documentation completed for all new contractor starts and all contractor extensions Collaborate on the development, definition and documentation of policies, practices, and processes Create quarterly account mapping to explore new opportunities, build relationships, assess business needs, requirements, performance, and opportunities for growth Perform other duties, as needed Qualifications: 5 years of experience in the Staffing industry Bachelor's Degree Proven track record of delivery and customer service coupled with excellent written and verbal communication skills. Self-starter; proactive desire for continued learning and improvement in all areas Strong networking and organizational skills Experience working with project management or implementing change, change management, program management is a plus. Strong relationship and communication skill Skilled decision making and problem-solving skills. PC and reporting proficiency Exceptional phone etiquette Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills: MSP program management experience Experience working with Project Management or implementing Change, Change Management, and Program Management


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