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Patient Care Coordinator

2 months ago

Houston, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Location: 2204700 W Sam Houston Pwky Houston, TX

Hours: Monday Friday from 8 AM to 5 PM

Primary Responsibilities:

  • Answers phones and schedules screening appointments for patients and providers using the scheduling system
  • Assists providers with distribution of medical results from patients visits
  • Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
  • Ensures efficient telephone communication with patients and providers
  • Recognizes and responds appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
  • Establishes and maintains effective working relationships with providers, staff and other departments
  • Prepares intake forms for patient visits to ensure providers and staff have the most up to date forms available for patient visit
  • Requests medical records for appropriate use by providers to assess healthcare diagnosis code assessment
  • Follows written protocols and procedures of the CareCoach Connect team
  • Documents work processes effectively as required by procedure
  • Demonstrates courtesy and willingness to assist patients and their families
  • Manages medical records including maintaining, filing, scanning, and preparing for scheduled visits
  • Ensures all correspondence is scanned and/or filed in timely manner
  • Coordinates with external and internal teams in following protocol for patients unable to reach
  • Audits completed screenings to ensure all information is completed and faxes all quality forms to DataRAP for processing
  • Reviews charts for outstanding referral services needed to make sure patient has appointment within required timeframe
  • Assists the provider to ensure schedules are mapped appropriately to arrive on time for appointments
  • Performs all other related duties as assigned
  • Answers phones and schedules screening appointments for patients and providers using the scheduling system
  • Assists providers with distribution of medical results from patients visits
  • Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
  • Ensures efficient telephone communication with patients and providers
  • Recognizes and responds appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
  • Establishes and maintains effective working relationships with providers, staff and other departments
  • Prepares intake forms for patient visits to ensure providers and staff have the most up to date forms available for patient visit
  • Requests medical records for appropriate use by providers to assess healthcare diagnosis code assessment
  • Follows written protocols and procedures of the CareCoach Connect team
  • Documents work processes effectively as required by procedure
  • Demonstrates courtesy and willingness to assist patients and their families
  • Manages medical records including maintaining, filing, scanning, and preparing for scheduled visits
  • Ensures all correspondence is scanned and/or filed in timely manner
  • Coordinates with external and internal teams in following protocol for patients unable to reach
  • Audits completed screenings to ensure all information is completed and faxes all quality forms to DataRAP for processing
  • Reviews charts for outstanding referral services needed to make sure patient has appointment within required timeframe
  • Assists the provider to ensure schedules are mapped appropriately to arrive on time for appointments
  • Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:uhgbenefits

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 2 + years of customer service experience

Preferred Qualifications:

  • 1 + years of healthcare experience
  • Additional specialized medical secretarial/medical office training preferred
  • Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner. Ability to think critically and exercise sound judgment
  • Excellent communication, interpersonal and organizational skills
  • Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.
  • EPIC experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#rpo, #red

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