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Client Support Associate

2 months ago

Albuquerque, United States Triumph Management Group, LLC Full time

We are currently seeking an experienced customer-oriented professional to join our team as a Client Support Associate. This role offers a unique opportunity to combine your exceptional client service skills with management experience, as you will have the potential to oversee a team of dedicated customer service associates once training is complete. If you have a proven track record in client service and leadership, this is an exciting opportunity to contribute to our organization's success.

Responsibilities of the Client Support Associate position:

  • Serve as our valued clients' primary point of contact, providing exceptional support and building strong relationships.

  • Understand clients' needs, requirements, and objectives, and proactively offer customized solutions to meet their expectations.

  • Lead and manage a team of customer service associates, providing guidance, coaching, and support to ensure service excellence.

  • Conduct performance evaluations, set goals, and develop training programs to enhance the team's skills and productivity.

  • Collaborate with cross-functional teams and other Client Support Associates to ensure seamless service delivery, resolve client issues, and exceed customer satisfaction goals.

  • Develop and maintain client service standards, policies, and procedures to ensure consistency and continuous improvement.

  • Stay updated on industry trends, market dynamics, and competitive landscape to provide insights and contribute to business growth strategies.

  • Handle escalated client inquiries and complaints, ensuring swift resolution and maintaining client satisfaction.

  • Foster a positive and collaborative team culture, promoting a customer-centric mindset and driving employee engagement.