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Policy Service Specialist

3 months ago

Cleveland, United States Professional Placement Services Full time

We are seeking a highly skilled and assertive Policy Services Specialist to join our team. As a Policy Services Specialist, you will be responsible for administering the Annuity and Life Insurance Programs at a small Fraternal Benefit Society. This role requires strong knowledge of Annuities and Life Insurance, excellent documentation practices, and outstanding communication skills.

Duties:

Prepare and process annuity and insurance contracts upon receiving application

Assist members with making choices, completing forms and conversion applications

Manage the administrative duties of policy maintenance, claim processing, and dividend handling

Prepare all forms relating to service and maintenance of our policies, review them for accuracy and completeness

Prepare and process loan origination paperwork

Make data changes to the policy system and process claims for payment after verification

Print and distribute outgoing policy notices on a monthly, quarterly, semi-annual and annual basis

Send out forms/letters for various transactions and process when returned

Serve as a resource for member and sales agent inquiries, by telephone and e-mail, by providing annuity and life insurance policy information

Explain policy provisions and transaction processing

Maintain Ohio Life Insurance Licensure requirements

Requirements and Qualifications:

High School Diploma

Possession of an active Ohio Life Insurance license for a minimum of two years

Proven experience as a Policy Service Specialist or in a similar role

Strong knowledge of Annuities and Life Insurance

Experience in providing excellent customer service

Current or prior experience of working face-to-face in an office setting

Knowledge in the use of basic office equipment, such as a computer, telephone, printer, and fax machine

Skills:

Strong attention to detail

Adherence to time-sensitive deadlines

Outstanding verbal and written communication skills

Ability to work independently as well as collaboratively

Adaptable