Customer Service Specialist

8 hours ago


Lubbock, United States CEV Multimedia Full time

Job Type

Full-time

Description

Job Summary:

The Customer Service Specialist will interact with the company's customers and internal team by addressing inquiries and resolving issues, generally providing a higher level of customer support for all products and processes.

Duties & Responsibilities:

  • Interacts with customers via telephone, email, online chat, or video call to provide support and information on products and processes.
  • Ensures that appropriate actions are taken to resolve customer issues and concerns quickly.
  • Maintains customer accounts, including recording customer interactions with details of inquiries, concerns, or comments.
  • Uses knowledge of a specific product, process, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related duties as assigned.
Required Skills & Abilities:
  • Excellent communication skills including active listening.
  • Skilled at time management and multi-tasking.
  • Service-oriented and able to research and resolve customer problems.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, processes, or other area of customer service specialization.
Education & Experience:
  • High school diploma or equivalent.
  • Customer service experience required.
  • Some experience with the product is preferred.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

  • Lubbock, United States AdaptHealth LLC Full time

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply,...


  • Lubbock, Texas, United States City Bank Full time

    Job SummaryWe are seeking a highly skilled Customer Xperience Center Specialist to join our team at City Bank. As a key member of our operations center, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a timely and professional...


  • Lubbock, Texas, United States DIRECT AUTO INSURANCE COMPANY Full time

    Job DescriptionThis is an exciting opportunity to join our team as a Customer Support Specialist at Direct Auto Insurance Company. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service, assisting customers with their insurance needs, and helping to drive business growth through sales and...

  • Customer Specialist

    4 months ago


    Lubbock, United States CarMax Full time

    6146 - Lubbock - 6410 66th Street, Lubbock, Texas, 79424 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...


  • Lubbock, Texas, United States Alside Full time

    Job SummaryWe are seeking a highly skilled Customer Service and Support Representative to join our team at Alside. As a key member of our Supply Center, you will be responsible for delivering exceptional customer service, resolving customer issues, and providing support through various channels.Key ResponsibilitiesProvide timely and accurate responses to...

  • Cleaning Specialist

    2 weeks ago


    Lubbock, Texas, United States Merry Maids Full time

    **About Merry Maids**We're a leading provider of in-home cleaning services, dedicated to delivering exceptional customer experiences and building strong relationships with our clients.**Job Summary**We're seeking a highly motivated and detail-oriented Cleaning Specialist to join our team. As a key member of our operations team, you'll be responsible for...


  • Lubbock, United States Providence Health & Service Full time

    Job DescriptionProvidence caregivers are not simply valued - they're invaluable. Join our team at Covenant Children's Hosp (Methodist Children's Hosp) and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we...


  • Lubbock, Texas, United States Providence Health & Service Full time

    Job Summary:As a key member of the Providence Health & Service team, the Associate PBX Operator plays a vital role in ensuring seamless communication within the organization. This position requires a high level of attention to detail, effective communication skills, and the ability to remain calm under pressure.Key Responsibilities:Operate a PBX system...


  • Lubbock, Texas, United States Alliance Credit Union Full time

    Job SummaryAs a Contact Center Specialist at Alliance Credit Union, you will play a vital role in providing exceptional service to our members. Your primary responsibility will be to serve as the liaison between the member and the credit union, providing information on a full range of credit union products and services.Key ResponsibilitiesAssist members and...

  • Sales Consultant

    2 months ago


    Lubbock, United States CarMax Full time

    6146 - Lubbock - 6410 66th Street, Lubbock, Texas, 79424CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating...


  • Lubbock, United States InsideHigherEd Full time

    Extended Job TitlePatient Services Specialist- Student Health ServicesOrg Level 1Texas Tech Univ Health Sciences Ctr Org Level 7513201 - Student Health Services Lbk Position DescriptionThis position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling...


  • Lubbock, Texas, United States TRUNO Company Full time

    Job SummaryThe TRUNO Company is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for receiving and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service to both internal and external customers.Answer and...


  • Lubbock, Texas, United States David's Bridal Full time

    Customer Service Representative Job DescriptionAt David's Bridal, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our store staff, you'll be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our clients.Key Responsibilities:Customer Interaction: Greet...


  • Lubbock, Texas, United States Grimes Insurance Agency, Inc. Full time

    Customer Service RepresentativeGrimes Insurance Agency, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide...


  • Lubbock, Texas, United States Pak-A-Sak Full time

    Customer Service RepresentativeCompetitive Hourly Rate: $12.00Pak-A-Sak Convenience Stores is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store...


  • Lubbock, Texas, United States Genuine Parts Company Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and ensuring customer satisfaction through accurate and timely order fulfillment.Key Responsibilities:Process customer orders and maintain accurate inventory...


  • Lubbock, United States EZCORP Full time

    Address: 1704 50th St. Lubbock, Texas 79412 Brand: EZPawn Pay range is based on experience from $14.00 per hour to $15.00 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide...


  • Lubbock, United States LabCorp Full time

    At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! We are currently seeking a Float Phlebotomist to work in...


  • Lubbock, Texas, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, answering phone calls, and responding to customer inquiries.Job RequirementsMust be 16 years of age or olderAbility to comprehend and...


  • Lubbock, Texas, United States vTech Solution Full time

    Surgical Services Job DescriptionAt vTech Solution, we are seeking a skilled Surgical Services Specialist to join our team. As a Surgical Services Specialist, you will be responsible for providing exceptional patient care and support in the operating room environment.Key Responsibilities:Position float between units: NoOn-call requirements: Yes, varied...