Customer Service Specialist

7 months ago

Lubbock, United States AdaptHealth LLC Full time
AdaptHealth Opportunity - Apply Today

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.

Customer Service Specialist

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.

Job Duties:
  • Develop and maintain working knowledge of current products and services offered by the company
  • Answer all calls and emails in a timely manner, in adherence to their goals
  • Document all call information according to standard operating procedures
  • Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
  • Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
  • Review all required documentation to ensure accuracy
  • Accurately process, verify, and/or submit documentation and orders
  • Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
  • Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
  • Must be able to navigate through multiple online EMR systems to obtain applicable documentation
  • Enter and review all pertinent information in EMR system including authorizations and expiration dates
  • Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
  • Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
  • Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
  • Meet quality assurance requirements and other key performance metrics
  • Facilitate resolution on customer complaints and problem solving
  • Pays attention to detail and has great organizational skills
  • Actively listens to patients and handle stressful situations with compassion and empathy
  • Flexible with the actual work and the hours of operation
  • Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents
Competency, Skills and Abilities:
  • Excellent customer service skills
  • Analytical and problem-solving skills with attention to detail
  • Decision Making
  • Excellent ability to communicate both verbally and in writing
  • Ability to prioritize and manage multiple tasks
  • Proficient computer skills and knowledge of Microsoft Office
  • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
  • General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
  • Work well independently and as part of a group
  • Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements

Minimum Job Qualifications:
  • High School Diploma or equivalent
  • One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
  • Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
  • Exact job experience is considered any of the above tasks in a Medicare certified.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

  • Customer Service Specialist

    3 weeks ago

    Lubbock, Texas, United States Sunglass Hut Full time

    We are seeking a Customer Service Specialist to join our team at Sunglass Hut. In this role, you will be responsible for delivering sales plan and company objectives, while also providing exceptional customer service.ResponsibilitiesUtilize The Sunglass Hut Experience tools to consistently deliver sales plan and company objectivesBuild strong relationships...

  • Customer Service Associate

    3 weeks ago

    Lubbock, Texas, United States Sam's Club Full time

    About the RoleWe are seeking a skilled Customer Service Associate - Maintenance Specialist to join our team at Sam's Club. This individual will be responsible for ensuring a safe and clean environment for members and associates by performing maintenance tasks, responding to spills, and disposing of waste in accordance with Company Environmental...

  • Customer Service Representative

    3 weeks ago

    Lubbock, Texas, United States Genuine Parts Company Full time

    About the RoleAre you an exceptional communicator with a passion for providing outstanding customer service? Do you have experience in sales and inventory management? As a Customer Service Representative - Consignment Sales Specialist at Genuine Parts Company, you will be responsible for delivering excellent customer experiences and driving sales growth...

  • Customer Service Specialist

    7 days ago

    Lubbock, Texas, United States Glass Doctor® Full time

    Company Overview: Glass Doctor is a leading provider of glass repair and replacement services. Our team of experts is dedicated to delivering exceptional customer service and exceeding our customers' expectations.">Job Summary: We are seeking an experienced Customer Service Representative to join our team as an Inside Sales and Customer Service...

  • Customer Service Specialist

    7 days ago

    Lubbock, Texas, United States PROSPERITY BANK Full time

    We are seeking an enthusiastic individual to provide exceptional customer service for inbound calls regarding products, services and inquiries at Prosperity Bank. This role is ideal for those who can guide customers on how to use our products and services, while providing technical troubleshooting and building sustainable relationships through positive and...

  • Customer Xperience Specialist

    4 months ago

    Lubbock, United States City Bank Full time

    Job Details Job Location Operations Center - Lubbock, TX Position Type Part Time   Description Customer Xperience center specialist will help set the example for their fellow co-workers by demonstrating leadership qualities both on and off customer calls. Their support of teamwork, room participation, product training, promoting any changes that City Bank...

  • Customer Service Ambassador

    3 weeks ago

    Lubbock, Texas, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Sam's Club team as a Member Experience Specialist. This role involves providing exceptional service to members, ensuring a positive first and last impression, and maintaining a clean and organized environment.About the Role:Deliver outstanding customer service by...

  • Retail Customer Service Coordinator

    1 week ago

    Lubbock, Texas, United States Red Raider Outfitter Full time

    Are you a customer-centric individual looking for a new challenge? We are seeking an E-commerce Specialist to join our team at Red Raider Outfitter in Lubbock, TX. The successful candidate can expect a salary of around $42,000 per year.In this role, you will be responsible for providing exceptional customer service, troubleshooting product issues, and...

  • Customer Acquisition Specialist

    1 week ago

    Lubbock, Texas, United States Vero Networks Full time

    Job OverviewVero Networks is a leading provider of fiber-optic internet services. We are seeking a highly motivated and results-driven Customer Acquisition Specialist to join our team.This role will be responsible for acquiring new residential customers through door-to-door contact from assigned leads, driving sales growth, and enhancing the customer...

  • Customer Service Specialist

    7 days ago

    Lubbock, Texas, United States Burlington Full time

    Are you looking for a challenging and rewarding role in retail? As a Retail Team Member at Burlington, you will play a key part in delivering an exceptional customer experience and driving sales growth.About the OpportunityThis is a full-time opportunity with a competitive salary of $13-$16 per hour, depending on experience. As a Retail Team Member, you will...

  • Customer Experience Specialist

    7 days ago

    Lubbock, Texas, United States Family Dollar Full time

    Family Dollar is seeking a highly motivated and customer-focused Customer Experience Specialist to join our team. In this role, you will be responsible for creating a positive store atmosphere and providing top-notch customer service. Your responsibilities will include:Welcoming customers and engaging with them to understand their needs.Assisting customers...

  • Customer Service Specialist

    7 days ago

    Lubbock, Texas, United States Express Full time

    Job Summary: We are seeking a motivated and results-driven Retail Sales Associate to join our team at Express. As a Sales Associate, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of store presentation.Key Responsibilities: Drive sales growth by recommending products, upselling, and...

  • Customer Service Specialist

    3 weeks ago

    Lubbock, Texas, United States E-Z Mart Inc Full time

    About the RoleThis overnight sales associate role requires a positive attitude, excellent communication skills, and basic math abilities.You will be responsible for providing exceptional customer service, handling cash and operating a cash register, and maintaining a clean and organized store environment.The estimated annual salary for this position is...

  • Customer Engagement Specialist

    3 weeks ago

    Lubbock, Texas, United States Aeropostale Full time

    Aeropostale is seeking a skilled CUSTOMER ENGAGEMENT SPECIALIST to join our team. As a key member of our sales team, you will be responsible for engaging with customers, providing personalized fashion advice, and inspiring them to create perfect outfits. In this role, you will have the opportunity to develop your fashion expertise and build strong...

  • Service Delivery Specialist

    7 days ago

    Lubbock, Texas, United States TAK Communications Full time

    We are seeking a skilled Service Delivery Specialist to join our team at TAK Communications in Lubbock, TX. As a Service Delivery Specialist, you will play a critical role in installing products and services, resolving issues, and connecting with customers face-to-face.The salary for this position is approximately $60,000 - $80,000 per year, depending on...

  • Sales and Customer Experience Specialist

    3 weeks ago

    Lubbock, Texas, United States GP Mobile Full time

    Job OverviewAs a Sales and Customer Experience Specialist at GP Mobile, you will play a key role in bringing the T-Mobile brand to life. You will be a brand ambassador who builds energy and excitement around our products and services. With a passion for the connected world and a drive to succeed in a fast-paced sales environment, you will thrive in this...

  • Cleanliness and Service Specialist

    7 days ago

    Lubbock, Texas, United States Golden Corral Full time

    Job DescriptionCleanliness and Service Specialist - Dining Area Expert at Golden Corral CorporationAbout the RoleWe are seeking a highly skilled Cleanliness and Service Specialist to join our team at Golden Corral Corporation. In this role, you will be responsible for maintaining the highest standards of cleanliness and customer service in our dining...

  • Customer Service Specialist

    1 week ago

    Lubbock, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    About the PositionWe are seeking a part-time Call Center Representative to join our Collections Department. The successful candidate will be responsible for communicating with account owners to collect delinquent fines and fees.Key ResponsibilitiesMake outbound calls to account owners to resolve outstanding accountsTrack correspondence sent, received or...

  • Customer Experience Specialist

    2 weeks ago

    Lubbock, Texas, United States 7Crew Enterprises Full time

    We are seeking a skilled Customer Experience Specialist to join our team at 7Crew Enterprises. As a key member of our Brew Crew, you will play a vital role in delivering exceptional customer service and creating a welcoming atmosphere for our customers.This is a full-time or part-time opportunity with a flexible schedule that requires working a minimum of...

  • Consignment Customer Service Specialist

    3 weeks ago

    Lubbock, Texas, United States Genuine Parts Company Full time

    About Us:Motion Industries is a leading provider of industrial automation solutions. We offer an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Our company culture values innovation, teamwork, and customer satisfaction.Job Description:This is a full-time position working...