Customer Service Representative

4 weeks ago


Lubbock, Texas, United States Alliance Credit Union Full time

Job Summary

As a Contact Center Specialist at Alliance Credit Union, you will play a vital role in providing exceptional service to our members. Your primary responsibility will be to serve as the liaison between the member and the credit union, providing information on a full range of credit union products and services.

Key Responsibilities

  • Assist members and potential members with their telephone requests, explain services, and respond to problems.
  • Provide information on credit union products and services, including account funding, loan information, and transactional services.
  • Process card orders, blocks, travel notices, and daily card reports, as well as assess early detection of fraud and complete documentation related to card disputes/chargebacks.
  • Perform and process daily inquiries and reporting for I-Pay Solutions, and provide account maintenance with IRA's, share certificates, money markets, and share draft accounts.
  • Assist with transactional services for members at the ITM and teller line, including deposits, withdrawals, money orders, wire requests, stop payment requests, and bank checks.

Requirements

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be well-versed in credit union products and services, as well as have a strong understanding of member needs and expectations.



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