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Patient Access Manager
4 months ago
Your job is more than a job.
Your Everyday
Maintains accurate patient account information and ensures the integrity of patient data:
- Monitors all patient access processes generally and individual workers specifically to ensure compliance with the department policy and procedures.
- Manages key revenue cycle performance work queues impacting claims.
- Serves as a backup for Patient Access Staff as needed to ensure continuous business operations.
- Demonstrates accountability for responsibly managing resources by completing work on time and uses supplies as appropriate.
- Prioritizes the needs of both internal and external customers.
- Verifies staff's work, verifying quality, ensuring that deadlines are net, and that the organization's standard operating procedures are adhered to. Conducts audits to insurance compliance.
- Participates in staff recruitment, scheduling, and performance management.
- Ensures communication is maintained with the Director/Leader in regard to any unusual and/or significant issues that may affect patient satisfaction, timeliness of service, or reimbursement or patient flow.
- Guides individuals and teams towards priorities. Clarifies roles and responsibilities of others.
- Coordinates resources to meet objectives, cascades goals down to staffs' annual objectives.
- Stays knowledgeable on changes imposed by all governmental and commercial payers, as well as federal and state laws impacting healthcare.
- Accurately assesses strengths and needs of employees. Provides timely specific feedback and helpful coaching.
- Provides challenging assignments and opportunity for development. Ensures metric based goals are met or exceeded.
- Provides on-the-job training to the Patient Access Representatives.
- Resolves escalated patient/account issues.
- Participates in continuous process improvement initiatives.
- Directs and coordinates all check-in, check-out, and financial services activities within the department.
- Participates in department meetings. Participates in continuing education training.
- Provides feedback to managers and directors on process improvement opportunities.
Minimum:
- High school diploma or equivalent
- 5 years of experience total, in a customer service relation position such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, or hospitality, including 3 years of direct patient access experience.
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary
About University Medical Center
University Medical Center, a world class academic medical center in LCMC Health's incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region's safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center's legacy and our vision of becoming the epicenter of medical care, education, and research.
Your extras
- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Forget one-size-fits-all, think one-of-a-kind care.
- See opportunities, not problems - it's all about perspective.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
