Customer Service Representative
3 months ago
** Customer Service Representative**
Job Category: Constructive Companies Requisition Number: CUSTO003090 Showing 1 location Job Details
Description
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers arent loan numbers theyre homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Come join us on our journey to serve our customers and be the leader in our industry We are currently looking for a Customer Service Representative to join our team.
As the Customer Service Representative, you will be responsible for communicating with customers and maintaining a positive relationship with them. Additionally, you will be the first point of contact with customers in identifying and resolving their questions or issues.
What you will do for Constructive Insurance:
* Answer telephonic customer inquiries
* Greet customers in a courteous, friendly, and professional manner using prescribed procedures and scripts
* Research and resolve inquiries to ensure customer satisfaction in a timely manner
* Listen attentively to customer needs and concerns; demonstrate empathy
* Clarify customer requests; probe for and confirm understanding of inquiries
* Meet customer requirements through first contact resolution
* Confirm customer understanding of the solution and provide additional customer education as needed
* Communicate effectively with individuals and teams to ensure high quality and timely expedition of customer requests
* Effectively transfer misdirected customer requests to an appropriate party
* Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
* Participate in activities designed to improve customer satisfaction and business performance
* Make outbound calls to borrowers as needed
What you will bring to Constructive Insurance:
* High school diploma/GED required; College degree preferred
* Minimum 1 year of call center experience
* Knowledge of basic computer operations
* Professional communication/interpersonal skills
* Must have the ability to multi-task
* Problem-solving skills
* Willingness to rotate shifts, and work on Saturdays as needed
* Ability to learn quickly
* Courteous, with strong customer service orientation
* Dependable, attentive to detail
* Good listening skills
* Adaptive to change
We dont just accept diversity we support it, celebrate it, and thrive on it for the benefit of our employees, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside, and not simply check, the box.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Experience
Licenses & Certifications
-
Customer Service Representative
4 days ago
Dallas, Texas, United States Wilbert Funeral Service Full time{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Wilbert Funeral Services Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues...
-
Customer Service Representative
3 weeks ago
Dallas, United States Precision Door Service Full timePrecision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...
-
Customer Service Representative
2 weeks ago
Dallas, United States Precision Door Service Full timePrecision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...
-
Customer Service Representative
2 months ago
Dallas, United States Precision Door Service Full timePrecision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...
-
Customer Service Representative
2 weeks ago
Dallas, Texas, United States Precision Door Service Full timeAbout Precision Door ServicePrecision Door Service is a leading provider of residential garage door repair and maintenance services. With over 100 locations across the country, our team of certified technicians repair and install garage doors and openers for homeowners.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service...
-
Customer Service Representative
2 weeks ago
Dallas, Texas, United States Precision Door Service Full timeAbout Precision Door ServicePrecision Door Service is a leading provider of residential garage door repair services with over 100 locations nationwide. Our company has been franchising since 1999 and has established itself as a trusted brand in the industry.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to...
-
Customer Service Representative
2 weeks ago
Dallas, Texas, United States Wilbert Funeral Service Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wilbert Funeral Services Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Respond to...
-
Customer Experience Representative
2 weeks ago
Dallas, Texas, United States Service King Full timeJob SummaryThe Customer Experience Representative is a key member of the Service King team, responsible for delivering exceptional customer service throughout the repair process. This role requires a high level of customer service, communication skills, and a positive attitude.Key ResponsibilitiesReview with customers and walk through high-level repair...
-
Customer Experience Representative
3 days ago
Dallas, Texas, United States Service King Full timeJob Title: Associate Customer Experience RepresentativeAt Service King, we are seeking a highly skilled and customer-focused Associate Customer Experience Representative to join our team. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and ensuring a seamless repair experience for our...
-
Customer Service Representative
3 weeks ago
Dallas, Texas, United States Service King Full timePosition OverviewThe role of the Customer Experience Associate is pivotal in our Customer Care Center. This position involves providing exceptional support to our clients, insurance partners, and vendors.About UsService King Collision Repair Centers is a leading provider in the collision repair industry, dedicated to delivering high-quality repairs backed by...
-
Customer Experience Representative
1 week ago
Dallas, Texas, United States Service King Full timeJob Title: Associate Customer Experience RepresentativeWe are seeking a highly skilled and customer-focused Associate Customer Experience Representative to join our team at Service King. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and ensuring a seamless repair experience for our...
-
Customer Service Representative
2 weeks ago
Dallas, Texas, United States Precision Door Service Full timeAbout Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. Our team of certified technicians repair over 1000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers.Job SummaryWe are seeking a highly skilled and...
-
Customer Service Representative
1 week ago
Dallas, Texas, United States Pilot Freight Service Full time{"Job Title": "Customer Service 1", "Job Summary": "The Customer Service Agent 1 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.", "Responsibilities": ["Frequent and accurate communication to customer, cartage agents, and other station and...
-
Customer Service Representative
1 month ago
Dallas, United States Ultimate Staffing Full timeCustomer Service Representative. We're seeking an exceptional Customer Service Representative to join our team. The ideal candidate will have:- A warm, engaging personality that puts customers at ease- Genuine enthusiasm for helping others and solvi Customer Service Representative, Customer Service, Representative, Customer Experience, Business Operations,...
-
Customer Service Representative
4 weeks ago
Dallas, United States Zion Capital Full timeJob DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...
-
Customer Service Representative
4 weeks ago
Dallas, United States Zion Capital Full timeJob DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...
-
Customer Service Representative
3 weeks ago
Dallas, United States Response Inc. Full time $42,000 - $54,000Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception with us. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...
-
Customer Service Representative
2 weeks ago
Dallas, United States RESPONSE Full timeThe consumer comes first within the hospitality industry and that is no exception with us. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering...
-
Customer Service Representative
4 weeks ago
Dallas, United States Atkore, Inc. Full timeCustomer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the wo Customer Service Representative, Customer Service, Sales Representative, Representative, Inventory Control,...
-
Customer Service Representative
3 days ago
Dallas, Texas, United States Pilot Freight Service Full timeJob Title: Customer Service 1Job Summary:Pilot Freight Services is seeking a Full Time Customer Service 1 for our Dallas-Ft. Worth Airport, TX location.Key Responsibilities:Frequent and accurate communication to customer, cartage agents, and other station and company personnel.Provide rate quotes on shipments.Track & trace shipments progress and resolve any...