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Help Desk Coordinator 1

2 months ago

Trenton, United States Sunrise System Inc Full time

Job Title: Help Desk Coordinator 1
Location: Trenton, NJ
Duration: 03 months with possibility of extension.

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Position is a hybrid model. Shift needed is: Tuesday thru Saturday. This includes Monday-Friday 8:30 am - 4:30 pm and Saturday 7:00 am to 3:00 pm. There will be two weekday remote days and remote on Saturday. First few weeks will be onsite for training.

Note: 35-hour work week.

All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the Client procedures and system will be provided.

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

  • Microsoft Windows 10
  • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on Client mainframe systems will be provided.
  • Experience using Microsoft Excel, Word and Visio
  • Must have good clear communication skills

Skill Matrix:

Skill Required / Desired Amount of Experience Data entry Required 3 Years Experience using email (Outlook) Required 2 Years Experience working in a position requiring calm demeanor when dealing with upset users Required 2 Years Experience with MS Excel Highly desired 1 Years Experience with MS Word Highly desired 1 Years Experience with MS Visio Highly desired 1 Years