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Customer Service Representative
2 months ago
National industry leading logistics organization is seeking entry-level customer service professionals willing to learn, work reliably, and grow their career.
Job Title: Customer Service Representative
Location: Auburn, MA
Pay: 16.00/hour
Hybrid remote work after training.
Excellent opportunities for internal promotion, training, and development for candidates who are thinking long term about benefits and their career path.
Ideal individuals possess either some office/customer service experience, or have worked in service industry or retail customer service capacities, and are adept at customer communication, de-escalation, and account changes using computerized system.
Summary:
Customer Service Representative will be responsible for assisting with payment related issues. Assist with collections, data entry, payments, reporting, and account analysis as needed.
The Customer Service Representative must be comfortable in metrics driven environment, exhibit strong attention to detail, fluid computer skills, and professional communication skills, including in de-escalation customer scenarios.
Essential Duties And Responsibilities
Successfully complete all required training for this position
Responsible for understanding and meeting daily, weekly, monthly performance metrics and standards; informing team lead and/or supervisor when issues arise that impact metrics
Apply payments to customer accounts, timely and accurately
End of the month consolidating, recording, and preparing for storage, all records of the accounting department
Cross Train on various job duties within the department such as the daily reconciliations, Logan reconciliations, bankruptcies, and the collections process
Provide team support by assisting other departments/department members to ensure all work is completed on a daily basic and all metrics are met, including answering phones
Must remain professional under every circumstance with customers/non-customers and staff members
Perform other duties as directed by TransCore management
Desired Skills
Strong professional phone presence
Solid keyboard skills.
Basic skills in Microsoft Excel and Word.
Team player, strong organizational skills, proactive and conscientious.
Education
High school equivalent required. College education preferred.
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