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Customer Service Representative

2 months ago

Oklahoma City, United States Love's Travel Stops Full time

BASIC PURPOSE: Contact Center Representative provides exceptional customer service, Roadside Service dispatch, and initiates sales to a wide range of clients. Contact Center Representatives will be instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the industry. Fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner. MAJOR RESPONSIBILITIES: Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism. Assists customers, stores, and restaurant personnel by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages, e-mail messages, comment cards, U.S. mail, etc. Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner. Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records. Maintains MLR (My Love Rewards) loyalty program by assisting customers and store personnel with MLR general program questions, status level, and performing account maintenance as needed. Other duties assigned as needed. EDUCATION AND EXPERIENCE: Education: HS Diploma or equivalent required Some College a plus Experience: 2-3 years Call Center and Customer Service Experience Preferred SKILLS AND PHYSICAL DEMANDS: Skills: Hard skills: Computer Skills, Microsoft Office and Access, Customer Service Software, Typing Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask Typical Physical Demands: Requires prolonged sitting, some bending and stooping. Occasional lifting up to 25 pounds. Manual dexterity sufficient to operate a computer keyboard and calculator. Requires normal range of hearing and vision. Careers are Possible at Love’s The contact center has grown 1400% in 6 years with 100% of our leadership roles currently filled from internal promotions. We provide a comprehensive 5 week introductory training program. We offer additional in-house training and shadowing. We provide one-on-one coaching and feedback to help develop your skill set. We provide leadership training opportunities. Who should consider applying? Someone who: • is comfortable conducting business over the phone and email • is able to type detailed notes while talking • is comfortable working in a rapidly changing environment • is dependable and able to work on his/her own • has strong computer skills. Bottom line? If you want to be a part of something awesome in an engaging environment, don’t miss this opportunity Job Function(s): Corporate Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture. The Love’s Family of Companies includes: Gemini Motor Transport, one of the industry’s safest trucking fleets. Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network. Musket, a rapidly growing, Houston-based commodities supplier and trader. Trillium, a Houston-based alternative fuels expert. The Love's Experience Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career. Nearest Major Market: Oklahoma City Nearest Secondary Market: Oklahoma Job Segment: Call Center Representative, Customer Service Representative, Call Center, Customer Service #J-18808-Ljbffr