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Customer Service Representative

2 months ago

Oklahoma City, United States Everlight Solar Full time

Everlight Solar is seeking a skilled, highly energetic, and motivated individual to join the Everlight Solar team as a Customer Service Representative This is a FULLY REMOTE, full-time, entry-level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence. Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.) Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on time, exceeding expectations, and ensuring success for our teams. Responsibilities: Handle high amounts of incoming calls Identify and evaluate customers' needs to deliver satisfaction Build sustainable relationships of trust through open and interactive discussion Provide accurate, valid, and comprehensive information by using the right methods/tools Manage complaints, provide proper solutions and options; follow up to secure resolution #J-18808-Ljbffr