Customer service rep

3 weeks ago


Richardson, United States Randstad Full time

Randstad In partnership with Lennox has an immediate for a CSR.. Lennox International, Inc. is a provider of indoor climate-control solutions. The company manufactures and markets its products for residential and commercial applications. Lennox International, Inc. is headquartered in Richardson, TX, and operates globally through its subsidiaries and a network of independent dealers.

  • Customer Service Class Start Date: 10/21/2024
  • Training Hours: 8AM to 5PM
  • Shift Hours: 9:30AM to 6:30PM
  • Training will be held in person. Once training is complete they will have the option to work remotely on Fridays only - every other day is expected to be in person
  • Interviews will consist of an in person interview.
salary: $20 - $23 per hour
shift: First
work hours: 9:30 AM - 6:30 PM
education: High School

Responsibilities
  • Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.
  • May respond to e-mail inquiries. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Processes new orders based on customer requests.
  • Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability.
  • Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
  • Refers highly unusual situations to higher authority for review and reconciliation. May assess needs and suggest/promote alternative products or services.
  • Customer service is the primary function, but may include minimal selling or promotion of products or services.


Skills Call Center (2 years of experience is preferred) Communication Technical
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.
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