Customer Service

4 weeks ago

Richardson, United States L and S Mechanical Full time

Job Type

Full-time

Description

About L&S Mechanical

L&S Mechanical began as a Dallas-based contractor in 1985 and has grown over the years to have five locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In the last 10 years, we have added HVAC and electrical services to now offer the Tri-Trade Solution?. We pride ourselves on having some of the most highly trained technicians in the industry. After delivering over 100,000 homes across the US, we know what builders and contractors are looking for; and we take that knowledge to all the homeowners we serve as well. From start to closing, we deliver excellence every stage of the way.

Job Summary

As a Customer Service Representative at L&S, you will provide front line support and follow up to customers assisting and resolving warranty or service issues. In this position you may be responsible for dispatching, administrative tasks, billing and filing warranty claims. Key relationships in this role will be to service technicians, L&S production staff, homeowners, and builders.

General Responsibilities

  • Solve problems and manage solutions backed by the support of a successful team.
  • Manage both incoming phone calls and electronic warranty/service requests to identify customer needs and schedule appointments logistically and efficiently.
  • Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customers satisfaction.
  • Process all service-related billing including compiling quotes and purchase orders to submit for invoicing.
  • Maintain accurate and current house files by performing daily data entry.
  • Assign and or dispatch work orders to the field based on customer needs timely.
  • Provide support to field personnel.
  • Order and track material to resolve incomplete work orders timely.
  • File warranty claims on replacement parts for HVAC equipment and water heaters.
Qualifications
  • 2+ years in new home construction specific telephone customer service.
  • Proficient in basic computer skills that include but are not limited to data entry, MS Outlook, and Excel.
  • Effective at building and maintaining positive relationships with the service technicians, production staff, managers, superintendents, and coworkers to ensure timely completion of job duties.
  • Strong ability to organize, prioritize, communicate well, and be committed to providing quality work.
  • Solid problem-solving skills and a willingness to take on new projects with a "can do" attitude.
  • Perform the physical demands of the position which are working indoors with long periods of time sitting, listening, and speaking on the telephone, viewing monitor and workstation.
Benefits
  • Medical, dental and vision insurance
  • FSA with debit card
  • 401(k) employer match 1% for the first 1% contributed and a 50% match for the remaining 6%
  • Paid vacation
  • PTO
  • Paid Holidays
  • Annualized reviews for merit increases
  • Potential for advancement


Salary Description

$35-45K

  • Customer Service

    3 months ago

    Richardson, United States Smart AutoCare Full time

    DEPARTMENT: Claims Administration POSITION: Customer Service Representative Summary The essential role and responsibilities of the Customer Service Representative are to assist in the customers and repair facilities with contract, claims and payments information in the Claims Administration Department. The ideal candidate has experience in the following...

  • Customer Service

    1 month ago

    Richardson, United States L&S Mechanical Full time

    Job DescriptionJob DescriptionDescription:About L&S MechanicalL&S Mechanical began as a Dallas-based contractor in 1985 and has grown over the years to have five locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In...

  • Service Technician

    3 weeks ago

    Richardson, United States Service Experts Full time

    Location: Dallas, TXService Technician (Commercial)Reports To: Operations Manager or General ManagerStatus: Full-time, Regular positionCategory: TechnicianJoin the team of experts and realize your true potential!Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our...

  • Customer Service Representative

    3 weeks ago

    Richardson, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, TechSpace Solutions Inc., is seeking the following. Apply via Dice today! Job Title: Customer Service Representative / Call Center Representative Location: Richardson, TX (Onsite) Duration: 3+ Months Responsibilities: Respond to customer inquiries via phone,...

  • Customer Service Representative

    1 month ago

    Richardson, United States Associa Full time

    The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. Customer Service, Customer Service Representative, Office Manager, Representative, Community Manager, Retail,...

  • Customer Service Representative

    3 days ago

    Richardson, Texas, United States Chewy Full time

    About ChewyChewy is a leading e-commerce company that specializes in pet products and services. We are committed to delivering an exceptional customer experience and building a culture of innovation and excellence.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service...

  • Customer Service 45

    2 months ago

    Richardson, United States Chewy Full time

    ** Customer Service Careers** Make a Difference, Become Your Best In Chewy Customer Service, we're a team made up of strong, passionate team members dedicated to delivering an exceptional (7-star), memorable, and reliable experience for pet parents (and partners), every time! Chewy has you covered when it comes to competitive wages, medical & dental...

  • Customer Service 56

    3 months ago

    Richardson, United States Chewy Full time

    **Hiring Alert:** Explore warehouse jobs near you! Earn great wages and enjoy competitive benefits, flexible shift options, and a fun work environment. ** Customer Service Careers** Make a Difference, Become Your Best In Chewy Customer Service, we're a team made up of strong, passionate team members dedicated to delivering an exceptional (7-star),...

  • Customer Service 52

    2 months ago

    Richardson, United States Chewy Full time

    ** Customer Service Careers** Make a Difference, Become Your Best In Chewy Customer Service, we're a team made up of strong, passionate team members dedicated to delivering an exceptional (7-star), memorable, and reliable experience for pet parents (and partners), every time! Chewy has you covered when it comes to competitive wages, medical & dental...

  • Customer Service Representative

    2 days ago

    Richardson, Texas, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling routine transactions, and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesHandle...

  • Customer Service Representative

    3 months ago

    Richardson, United States GAINSCO Full time

    CUSTOMER SERVICE REPRESENTATIVE do? Provide quality customer service by assisting agents and/or customers with specific questions concerning the company website, policies, and billing. Handle inbound calls provide appropriate solutions and alternativ Customer Service, Customer Service Representative, Representative, Retail, Insurance

  • Customer Service 54

    2 months ago

    Richardson, United States Chewy Full time

    ** Customer Service Careers** Make a Difference, Become Your Best In Chewy Customer Service, we're a team made up of strong, passionate team members dedicated to delivering an exceptional (7-star), memorable, and reliable experience for pet parents (and partners), every time! Chewy has you covered when it comes to competitive wages, medical & dental...

  • Customer Service Representative

    3 weeks ago

    Richardson, United States Caliber Collision Centers Full time

    Customer Service Representative Location: Richardson, TX Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: R0186668 Service Center: Richardson Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but are not limited to, greeting and providing extraordinary...

  • Customer Service Associate

    3 weeks ago

    Richardson, United States Walgreens Full time

    Customer Experience Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers...

  • Customer Service Specialist

    5 days ago

    Richardson, Texas, United States The Tile Shop, Inc. Full time

    **Job Summary**The Tile Shop, Inc. is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.**Key Responsibilities:**Proactively greet customers and provide a positive...

  • Commercial HVAC Service Specialist

    2 weeks ago

    Richardson, Texas, United States Service Experts Full time

    Position Overview:Location: Dallas, TXRole: Service Technician (Commercial)Reports To: Operations Manager or General ManagerStatus: Full-time, Regular positionCategory: TechnicianWhy Work with Service Experts?At Service Experts, we pride ourselves on having a team of highly skilled professionals dedicated to providing exceptional service to our clients. We...

  • Commercial HVAC Service Specialist

    2 weeks ago

    Richardson, Texas, United States Service Experts Full time

    Position: HVAC Service TechnicianLocation: Dallas, TXReports To: Operations Manager or General ManagerStatus: Full-time, Regular positionCategory: TechnicianOverview:As a key member of our team, you will play a crucial role in delivering exceptional service to our commercial clients. We pride ourselves on our commitment to quality and customer satisfaction,...

  • Customer Service Representative

    3 months ago

    Richardson, United States HomeTeam Pest Defense Full time

    ** Customer Service Representative - Now Hiring!** **Job Category****:** Customer Service **Requisition Number****:** CUSTO19444 Showing 1 location **Job Details** **Description** **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our...

  • Customer Service Representative

    4 weeks ago

    Richardson, United States Lennox Full time

    WHAT YOU WILL BE DOING: PRIMARY FUNCTION: Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction. PRIMARY DUTIES AND RESPONSIBILITIES:May respond to email inquiries. Calls a Customer Service Representative, Customer Service, Representative, Diversity, Manufacturing, Retail

  • Customer Service Representative

    21 hours ago

    Richardson, Texas, United States GAINSCO Full time

    About the RoleGAINSCO is seeking a dedicated and customer-focused Agency Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support through various communication channels.Key ResponsibilitiesProvide quality customer service by assisting customers, establishing...