Customer Care Representative

2 months ago

Scottsdale, United States realtor.com Full time

**Customer Care Representative**

at realtor.com Scottsdale, AZ **Our employees can choose what works for them: work in our Scottsdale, AZ office, be fully remote or the best of both worlds We believe in a flexible working environment to allow employees to perform at their best ensuring a healthy work-life balance. For this position you must currently be located in Arizona to be considered.**

We need an enthusiastic individual who can listen to customer issues and then offer solutions to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

If our company values resonate with you, then we encourage you to apply at realtor.com

* People are our foundation

* Build, reconstruct, build better

* We own it

We are currently hiring FULL-TIME Customer Care Representative (CCR) professionals for our inbound call center Successful candidates will possess strong skills in providing world-class customer service at all times. Strong interpersonal skills, being a self starter and an ability to quickly adapt to change are required in this fast paced high volume inbound customer service center. Let your customer service skills shine as you deliver exceptional service to our customers who are professionals in the real estate industry. While supporting our customers, you will provide prompt, efficient handling of customer inquiries, such as offering insight into our company products, troubleshooting software issues, and addressing billing and general inquiries.

**Duties and Responsibilities:**

* Answers incoming customer calls regarding billing issues, product problems, service questions and general customer inquiries

* Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller

* Update customer information in the customer service database, Salesforce with detailed notation of each call

* Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

* Impact the companys bottom line by problem solving and turning frustrated customers into repeat customers

* Utilizing effective communication and problem-solving skills via inbound phone to handle customer inquiries we believe in providing one-call resolution

* Meeting or exceeding company expectations around productivity and service quality goals

* Adhering to all attendance and punctuality guidelines

* Other duties and responsibilities as needed

**Education, Skills and Experience:**

* Minimum two years of customer service experience preferred, ideally in a call center environment

* Must be willing to work in a heavy phone-based environment

* Experience with performing outbound calls is a plus

* Must be able to to type, talk and navigate systems simultaneously

* Typing words per minute - minimum expectation 35-40 WPM

* Ability to multi task and adapt to changing business needs

* Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, MS Office Suite, Instant Messenger and Chrome

* Must have understanding of internet navigation and tools

* Excellent communication skills, both verbal and written

* Excellent track record of attendance

* Must have High School diploma or equivalent

**Hours:**

* Must be able to attend training Monday through Friday from 8am to 4:30pm for the first 4 weeks.

* Regular working hours will consist of working 40 hours, between Monday - Saturday, with shifts being scheduled between 6am to 6:15pm MST. Closed major holidays and Sundays.

**Compensation and Benefits:**

* Position offers $18.50 hourly base pay + a monthly bonus incentive of up to $400.00 based on performance metrics.

* Competitive benefits such as medical, dental, vision, 401(k), vacation and holidays.

* Vast growth and development opportunities based on merit, past performance, and leadership potential

**About realtor.com**

At realtor.com, we believe that everyone deserves a home of their own. Were a community of nearly 2,000 employees that work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, were there to lend a helping hand. Every month, 70 million people trust us with their journey home by visiting our site and mobile apps, and wed love to have you join our team to help.

Weve got great offices across Canada and the US and lots of sweet jobs to choose from, so were hoping youll join us on our journey to make home buying and selling easier, and more rewarding for everyone.

Lets make a difference, together. For Real.

*Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.*

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