Customer Care Representative

3 weeks ago

Scottsdale, United States Ashton Woods Full time
Job DescriptionJob Description

Ashton Woods

Customer Care Representative (Southeast Phoenix: Mesa, Maricopa, San Tan Valley)

Ashton Woods is more than just a home builder. From the sale of our first home in 1989 to recently being named Builder of the Year by Builder Magazine, our focus has always been on blazing new trails and pushing the boundaries of what’s possible in homebuilding. Ashton Woods, the #1 private home builder in the United States, markets its homes through its two award-winning brands, Ashton Woods and Starlight Homes. The Ashton Woods brand is known for designing thoughtfully curated, inspired homes for people who love design. The Starlight Homes brand builds homes specifically for the first-time homebuyer, offering affordable homes with well-executed designs and quality finishes for buyers looking to make the dream of home ownership a reality. The company’s commitment to innovation and continually evolving to meet the needs of the market is a key reason we are one of the most celebrated homebuilders in the nation, winning hundreds of national and local industry awards in product and community design, architecture, merchandising, sales, marketing, and customer service. Headquartered in Atlanta, Georgia; Ashton Woods sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Nashville, Orlando, Phoenix, Raleigh, San Antonio, and Tampa.

Position Overview:

The Customer Care Representative will provide a high level of customer service by managing the warranty process that results in a quality experience to the homeowner, while meeting time and budget goals. This position is in the field traveling between two communities and interacting with homeowners in person. Also represent Ashton Woods Homes at new home communities. Establish and maintain effective subcontractor relations. Safely manage the work site.

Responsibilities:

  • Travel to communities (Southeast Phoenix: Mesa, Maricopa, San Tan Valley) and meet with homeowners in person regarding their warranty requests.
  • Assess whether a warranty request is warrant-able and be able to communicate with the home buyer as to why/why not service can be rendered.
  • Ensure warranty request calls are returned within 24 hours, services are scheduled for completion within 7-10 business days, follow warranty guidelines, and update notes in system daily.
  • Ensure subcontractors are scheduled for service and ensure that assigned work site is 100% clean and complete before trades leave.
  • Update Director of Warranty on Deficiency Report weekly
  • Proactively communicate any construction, customer service or safety issues to Director of Warranty with suggestions for resolution.

Qualifications:

  • High School Diploma or GED Equivalent; college degree preferred.
  • At least one year of customer service experience.
  • Experience within the construction industry preferred.
  • Experience with Microsoft Office systems (e.g., Word, Excel, Outlook, Power Point).
  • Valid Driver’s license.
  • Ability to travel within local southeast phoenix area to home building construction sites.

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