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Senior Manager, Customer Engagement
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Addison, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
Customer Success Manager
1 month ago
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description What you get to do in this role: Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges. Ensure customers are technically healthy and on the most recent version of our product. Identify criteria for assisting your customers by using Success Plays in the Success Platform. Promote ServiceNow customer success stories and processes. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses. Work with ServiceNow teams to improve product adoption and increased footprint. Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem. Act as a customer advocate within the company, ensuring that customer perspectives and needs are represented in decision-making processes. Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs. Qualifications To be successful in this role you have: 3+ years of experience providing customer professional services or related business support. PMI Certification needed. Ability to provide independent comprehensive services. Experience resolving issues through analysis. Experience in working collaboratively. ServiceNow accreditations or certifications a plus. Familiarity with digital transformation, or project management. Comfortable with learning and explaining technical products or services. Ability to manage multiple customers and priorities simultaneously. Works well in a collaborative team environment, partnering with sales, product, and support teams. #J-18808-Ljbffr