Entry Level Customer Service Assistant

1 month ago


Greensboro, United States Fresh Form Draft Full time
Entry Level Customer Service Assistant

Application Deadline: 6 September 2024

Department: Deco ThinkTell

Employment Type: Full Time

Location: Greensboro, NC

Compensation: $17.50 - $24.00 / hour

Description

Location: Greensboro, NC

Job Type: Full-Time

Job Overview:

We are seeking a highly motivated and enthusiastic individual to join our team as an Entry-Level Customer Service Assistant. This role is perfect for someone who is passionate about helping others, has excellent communication skills, and is eager to learn. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries via phone, email, and live chat in a courteous and timely manner.
  • Issue Resolution: Assist customers in resolving issues related to orders, products, or services, ensuring customer satisfaction.
  • Product Knowledge: Gain a thorough understanding of the company's products and services to effectively assist customers.
  • Feedback Collection: Gather customer feedback and share it with the management team to help improve our products and services.
  • Follow-Up: Conduct follow-up calls or emails to ensure that customer issues are fully resolved and that they are satisfied with the service.
Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Ability to multitask and manage time effectively.
  • Basic computer proficiency, including familiarity with email and data entry.
  • A positive attitude and a desire to help customers.
  • Strong problem-solving abilities and attention to detail.
Benefits
  • Competitive entry-level salary.
  • Opportunities for career growth and development.
  • Comprehensive training program.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.

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