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Junior Customer Support Representative

2 months ago


Greensboro, United States Fresh Form Draft Full time
Entry Level Customer Service Assistant

Department: Fresh Form Draft

Employment Type: Full Time

Compensation: $24.00 / hour

Overview:

We are looking for a dynamic and enthusiastic individual to become part of our team as an Entry-Level Customer Service Assistant. This position is ideal for those who are dedicated to assisting others, possess strong communication abilities, and are eager to grow professionally. As a Customer Service Assistant, you will serve as the initial point of contact for our clientele, delivering outstanding service and support to guarantee a positive customer experience.

Key Responsibilities:
  • Customer Engagement: Address customer inquiries through various channels, ensuring prompt and courteous responses.
  • Problem Solving: Aid customers in resolving issues related to their orders, products, or services, prioritizing customer satisfaction.
  • Product Familiarity: Develop a comprehensive understanding of our offerings to effectively assist customers.
  • Feedback Gathering: Collect customer insights and relay them to management to enhance our products and services.
  • Follow-Up: Perform follow-up communications to confirm that customer concerns are fully addressed and that they are satisfied with the assistance provided.
Qualifications:
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Basic computer skills, including familiarity with email and data entry.
  • A positive demeanor and a commitment to customer service.
  • Strong analytical skills and attention to detail.
Benefits:
  • Competitive starting salary.
  • Opportunities for professional advancement.
  • Comprehensive training program.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.