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New Customer Service Team Member

2 months ago

Greensboro, United States Fresh Form Draft Full time
Entry Level Customer Service Assistant

Department: Fresh Form Draft

Employment Type: Full Time

Compensation: $24.00 / hour

Job Overview:

We are looking for a dedicated and enthusiastic individual to become part of our team as an Entry-Level Customer Service Assistant. This position is ideal for someone who enjoys assisting others, possesses strong communication abilities, and is eager to develop professionally. As a Customer Service Assistant, you will serve as the initial point of contact for our clientele, delivering outstanding service and support to guarantee a positive customer experience.

Key Responsibilities
  • Customer Engagement: Address customer inquiries through various channels, ensuring prompt and courteous responses.
  • Problem Solving: Aid customers in resolving concerns related to orders, products, or services, prioritizing customer satisfaction.
  • Product Familiarity: Acquire comprehensive knowledge of the company's offerings to effectively assist customers.
  • Feedback Gathering: Collect customer insights and relay them to management to enhance our products and services.
  • Follow-Up: Perform follow-up communications to confirm that customer issues are resolved and that they are satisfied with the assistance provided.
Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and manage time efficiently.
  • Basic computer skills, including familiarity with email and data entry.
  • A positive demeanor and a commitment to customer service.
  • Strong analytical skills and attention to detail.
Benefits
  • Competitive entry-level salary.
  • Opportunities for professional growth and advancement.
  • Comprehensive training program.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.