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Retail Print Manager

2 months ago

Austin, United States Office Depot Full time
Job Description

As a Retail Print Manager at Office Depot, Inc., you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. As a Print Manager you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. The Print Manager must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

  • Sales and Service Excellence:
    • Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
    • Ensure the execution of Office Depot, Inc. selling techniques and sales training in print and across the store.
    • Drives a sales-focused environment through the training and development of all associates, inclusive of print.
    • Act as a role model for delivering exceptional customer service and product expertise.
  • Leadership and Team Development:
    • Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
    • Facilitate training sessions on the business model and the holistic service offering for clients/customers.
    • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
    • Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
    • Other duties as deemed necessary
  • Operational Efficiency:
    • Operate all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time.
    • Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
    • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
  • External Key Carrier Responsibilities:
    • Maintain the safety and security of the print department, building, and associates during the absence of other managers.
    • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
    • In partnership with all associates, ensure regular loss prevention compliance.
    • Full responsibilities associated with External Key Carrier designation.
Education and Experience:
  • High School diploma or equivalent education preferred
  • Minimum 1-3 years of experience in related field
  • Minimum two to years management experience or demonstration of skills and learning through an internal development program
  • Experience in Print Center Operations
  • Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook)
  • Must be the subject matter expert in the Print Services area and associated information systems
  • Must possess advanced selling skills
  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
  • Must be adaptable to a changing environment
  • Must be able to coach and train others in a professional environment
  • Possess excellent verbal and written communication skills
  • Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
  • Must possess ability to process information/merchandise through POS register system
  • Must possess experience with logistics, freight, and visual merchandising displays and standards.
  • Positive and Engaging
  • Action Oriented
  • Integrity, Accountability & Trust
  • Demonstrate passion for the brand, products, services and solutions offered to our customers.
  • Must possess a desire to continually develop personal selling skills and product knowledge.
  • Drive for Results
  • Decision Quality
  • Patience


About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

About Us

Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand - a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be - and turn "business as usual" upside down.

About the Team

With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself?
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