Current jobs related to Patient Access Specialist - Chicago - Northwestern Medicine
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Patient Access Specialist
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Chicago, United States The LaSalle Group Full timeLaSalle Network has partnered with a major hospital system in their search for a Patient Access Specialist. As the frontline ambassadors of our esteemed hospital system, you'll wield your exceptional people skills to ensure every patient journey is nothing short of extraordinary. As a Patient Access Specialist, you will get to work in a dynamic environment...
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Patient Access Specialist
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Chicago, United States The LaSalle Group Full timeLaSalle Network has partnered with a major hospital system in their search for a Patient Access Specialist. As the frontline ambassadors of our esteemed hospital system, you'll wield your exceptional people skills to ensure every patient journey is nothing short of extraordinary. As a Patient Access Specialist, you will get to work in a dynamic environment...
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Patient Access Specialist- Part-time
5 months ago
Chicago, United States Northwestern Medicine Full timeThe Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and Patient Access, Specialist, Part-Time, Patient, Operations Coordinator, Customer Service
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Patient Access Specialist
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Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob DescriptionAt Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and service. As a Patient Access Specialist, you will play a critical role in ensuring that our patients receive the highest level of care and service from the moment they arrive at our facilities.Responsibilities:Provide exceptional customer service...
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Patient Access Coordinator
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Chicago, Illinois, United States The LaSalle Group Full timeJob SummaryThe LaSalle Group is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our healthcare organization's patient access processes.Key Responsibilities:Provide exceptional customer service to patients and families, responding to...
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Patient Access Coordinator
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Chicago, Illinois, United States Northwestern Medicine Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Northwestern Medicine. As a key member of our operations team, you will play a critical role in ensuring seamless patient access to our healthcare services.Key ResponsibilitiesProvide exceptional customer service to patients and familiesManage patient access to...
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Patient Access Coordinator
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Chicago, Illinois, United States The University of Chicago Medicine Full time{"h1": "Patient Access Specialist", "p": "We are seeking a highly skilled Patient Access Specialist to join our Cancer Service Line team at The University of Chicago Medicine. As a key member of our team, you will be responsible for ensuring that patients and their caregivers have access to the necessary services and resources to navigate their cancer care...
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Patient Access Coordinator
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Chicago, Illinois, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled Patient Access Specialist to join our team on a temporary basis to cover an FMLA leave. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our medical office.Key ResponsibilitiesCheck in patients and manage their registration processMake follow-up appointments and schedule...
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Patient Access Coordinator
2 weeks ago
Chicago, Illinois, United States The University of Chicago Medicine Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at The University of Chicago Medicine. As a Patient Access Specialist, you will play a critical role in ensuring that patients have a seamless and efficient experience when accessing our medical services.Key ResponsibilitiesScheduling and Coordination: Oversee the...
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Patient Access Specialist. Full Time, Days
2 weeks ago
Chicago, United States Northwestern Medicine Full timeHours:Monday-Friday, 9 am-5:30 pm. The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guid Patient Access, Specialist, Patient, Operations Coordinator, Customer Service, Healthcare
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Patient Access Coordinator
3 weeks ago
Chicago, Illinois, United States The LaSalle Group Full timeJob SummaryThe LaSalle Group is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless experience from initial contact to registration.Key Responsibilities:Manage Patient Inquiries: Respond to...
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Patient Access Coordinator
2 weeks ago
Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob Title: Patient Access SpecialistAt Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and service. As a Patient Access Specialist, you will play a critical role in ensuring that our patients receive the highest level of care and attention from the moment they arrive at our facilities.Key Responsibilities:Customer...
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Patient Access Coordinator
2 weeks ago
Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive high-quality care by efficiently and effectively managing the registration and scheduling process.Key...
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Patient Access Coordinator
5 days ago
Chicago, Illinois, United States The University of Chicago Medicine Full timeJob Title: Patient Access SpecialistJob Summary:We are seeking a highly skilled Patient Access Specialist to join our team at The University of Chicago Medicine. As a key member of our OBGYN Clinic, you will play a critical role in ensuring that patients receive timely and compassionate care.Key Responsibilities:Coordinate patient scheduling and appointments...
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Patient Access Coordinator
1 week ago
Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob Title: Patient Access SpecialistAt Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and service. As a Patient Access Specialist, you will play a critical role in ensuring that our patients receive the highest level of care and service from the moment they arrive at our facilities.Responsibilities:Customer Service:...
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Patient Access Specialist
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Chicago, Illinois, United States Qonten Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Qonten. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive first impression of our organization.Key Responsibilities:Provide exceptional customer service to patients and...
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Patient Access Coordinator
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Chicago, Illinois, United States Axelon Full timeJob DescriptionWe are seeking a highly skilled Patient Access Specialist to join our team at Axelon. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and ensuring seamless registration and access to medical services.Key Responsibilities:Provide outstanding customer service to patients and...
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Chicago, Illinois, United States Northwestern Medical Group Full timeJob Title: Patient Access Specialist- Customer ServiceNorthwestern Medicine is seeking a highly skilled and customer-focused Patient Access Specialist- Customer Service to join our team. As a Patient Access Specialist- Customer Service, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers while...
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Patient Access Coordinator
2 weeks ago
Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive high-quality care by efficiently and effectively managing the registration and scheduling process.Key ResponsibilitiesProvide exceptional...
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Patient Access Coordinator
1 week ago
Chicago, Illinois, United States The University of Chicago Medicine Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at The University of Chicago Medicine. As a key member of our healthcare team, you will play a vital role in ensuring that patients receive timely and compassionate care.Key ResponsibilitiesCoordinate patient access to healthcare services, including scheduling appointments...
Patient Access Specialist
4 months ago
Benefits * $10,000 Tuition Reimbursement per year ($5,700 part-time) * $10,000 Student Loan Repayment ($5,000 part-time) * $1,000 Professional Development per year ($500 part-time) * $250 Wellbeing Fund per year($125 for part-time) * Matching 401(k) * Excellent medical, dental and vision coverage * Life insurance * Annual Employee Salary Increase and Incentive Bonus * Paid time off and Holiday pay Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. * Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being. * Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine. Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: * Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. * Responds to questions and concerns. * Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. * Maintains patient confidentiality per HIPAA regulations. * Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. * Exceeds all consumer requests and alerts management of issues or concerns that require escalation. * Correctly identifies and collects patient demographic information in accordance with organization standards. * Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. * Reaches out to patients to schedule an appointment as defined. * Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails. * Informs patients of any issues with securing the financial account for their encounter. * Completes out-of-pocket estimations as requested by patients. * Provides training and education as needed. * Manages work schedule efficiently, completing tasks and assignments on time. * Completes other duties assigned by manager. * Cross-training between various departments will take place to ensure coverage. * Participates in Quality Assurance reviews to ensure integrity of patient data information. * Uses effective service recovery skills to solve problems or service breakdowns when they occur. * Utilizes department and hospital policies and procedures to complete assigned tasks. * Adheres to all department policies and compliance requirements. * Avoids putting patient in financial or safety risk. * Other duties as assigned. Communication and Collaboration: * Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. * Collects authorization numbers in appropriate systems as applicable. * Provides professional and constructive environment for communication across units/departments and resolves operational issues. * May attend intra/interdepartmental meetings which involve walking within NM Campus. * Communicates customer satisfaction issues to appropriate individuals. * Demonstrates teamwork by helping co-workers within and across departments. * Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others. * Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care. * Accommodates all levels of communication ability. Technology: * Utilizes multiple online order retrieval systems to verify or print the patients order. * Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary. * Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic. * Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position. * Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable. * Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct. Efficiency, Process Improvement, and Business Growth: * Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records. * Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system. * Understands departmental and individual quality metrics. * Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions. * Evaluates procedures and suggests improvements to enhance customer service and operational efficiency. * Participates in departmental quality improvement activities. * Provides ideas and suggestions for process improvements within the department. * Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards. * Adjusts processes as needed to meet standards. * Uses organizational and unit/department resources efficiently. * Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information. * Understands that schedule may change to reflect shifting business needs. * Evolves and learns as healthcare policies change. EOE including Disabled and Veterans. Qualifications Required: * High School diploma or equivalent. * 2-3 years customer service or medical office experience. * Excellent interpersonal, verbal, and written communication skills. * Proficiency in computer data-entry/typing. * Excellent verbal and written communication skills. * Ability to read, write, and communicate effectively in English. * Basic Computer Skills. * Ability to type 40 wpm. * Ability to multi-task. * Customer service oriented. * Excellent organizational, time management, analytical, and problem solving skills. Preferred: * Additional education. * Additional language skills. * Healthcare finance and/or healthcare insurance experience. * Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration. Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
