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Front Office Coordinator

2 months ago

San Diego, United States LifeStance Health Full time

Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. Its a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team
ROLE OVERVIEW
We are

seeking

a reliable and motivated Front

Office

Coordinator

to join the LifeStance team

. Th

is

candidate will

be

responsible for

supporting

the front office

,

patients,

and clinicians

within a

ny assigned site

. You will

be responsible for

patient management, check in/out

processes

, answering

phones

,

assist

ing

patients

in-person and/or remote

, including scheduling

follow-up

appointments

,

and resolving a

variety of

issues

surrounding patient accounts

and patient care issues by providing quality customer service

.
Candidate

must be detail-oriented, be able to multitask, have a pleasant personality, be a team player,

possess

professional etiquette

, and provide excellent customer service

.
BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
HOURLY PAY : $21.75 - 22.75/hour
LOCATION : The office is located at 8950 Villa La Jolla Dr. Suite C230 La Jolla, CA 92037
RESPONSIBILITIES
Greeting and checking

patients

in/out in a courteous manner; including going over

all necessary

paperwork,

collection of

co-payments/deductibles/co-ins,

balances etc.

, at the time of service.

Provide patients with

initial

assessment

paperwork

,

evaluate

for

completion

, and accept electronic forms into the

EHR

system

.

Answering calls

and provid

ing

patient support with

miscellaneous

inquires

, payment

related questions

, release requests, etc.

Ensure accuracy of patient accounts, such as

accurate

billing address, contact information, payment authorization and collection.

Assisting

patients with s

cheduling

follow-up appointments, re

scheduling

a

ppointments

as needed, and managing

(Tele/In-person) appointments scheduled for accuracy.

Assisting

patients with

Vsee

access

, Patient Por

t

al, and

navigate LifeStance

website platforms

Answering emails and Patient Messages via Patient Portal

and voicemails

Auditing

the scheduler daily for appointment cleanup

Office upkeep and making sure common space is clean and clutter free

General office duties, such as sorting the

office mail

, scanning documents, and

E

faxes

Backup support

to the Office

Manager

for

the pre-appointment process

es

SKILLS & EXPERIENCE
High School Diploma or equivalent;

Associates

degree preferred

2 years of

customer service

care

experience; experience in healthcare is highly preferred

Prior knowledge of OSHA/HIPAA regulations would be

advantageous

Ability to multitask

Ability to work independently and as a team member

Strong communication

skills, both written and verbal

Qualified candidates must be legally authorized to be employed in the United States

Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

LifeStance is an EEO/Affirmative Action Employer and does not discriminate

based on

age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status,

disability

or any other legally protected status.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.

Learn more

about Diversity, Equity and Inclusion at LifeStance.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

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