Customer Service Specialist

4 weeks ago

Orlando, United States Syntegon Technology GmbH Full time

Legal Entity: Osgood Industries LLC, a Syntegon companyCompany Description As a Business Unit of Syntegon Technology, Osgood Industries, LLC. is a multi-million dollar, growth-oriented organization for packaging machinery. Established in 1978, Osgood was privately owned for more than 40 years and is well-known in the packaging industry. At this location in Oldsmar, FL, we design and manufacture packaging machines for food and a broad spectrum of products. In addition, we build complete line solutions and provide comprehensive after sales services. The facility includes engineering, manufacturing, assembly, R&D/testing lab, management, sales & marketing, administration and service.Job Description Position Summary:This position manages incoming customer quotes, order requests or questions by phone and/or email. Evaluate, quote, process, and expedite the requests and questions in a manner that ensures customer satisfaction while meeting company revenue and profit goals.Essential Functions:Proactively sells spare parts for our existing and future installed machine base.Responds to customer inquiries and provides solutions.Consults with customers to discuss use and features of various parts.Advises customer on substitution or modification of part when replacement is not available.Utilizes ERP system for order entry and reference information.Provide customers with accurate part pricing quotations and order confirmations.Examines returned parts to determine further action.Marks and stores parts in stockroom according to companys standard operating procedures.Provides feedback to the company regarding service failures or customer concerns.Reviews/processes requisitions of replacement parts and supplies.Monitors part deliveries for accuracy and on-time delivery.Monitors warranty items.Oversees shipment of parts to customer's location.Works with Documentation Department to update parts catalogs, manuals, and related documentation.Releases parts data and documentation to authorized department(s).Assists in determining adequate spare parts inventory requirements for customers.Qualifications Must have an understanding of mechanic and electronic equipment / machinery required.3+ years experience in customer support rolePreferred Qualifications:Ability to manage and resolve customer conflicts or issues.Excellent written and verbal communication skills.Strong organization and time management skills.Ability to build relationships with internal and external customers.Skilled at working in a fast-paced and changing environment.Ability to complete work with minimal supervision.Experience reading technical documents.Knowledge and experience working with ERP, MRP systems.Additional Information Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) InitiativesFIRST Robotics (For Inspiration and Recognition of Science and Technology)AWIM (A World In Motion)By choice, we are an Equal Opportunity Employer committed to a diverse workforce.All your information will be kept confidential according to EEO guidelines.NOTE: All official Syntegon job postings can be found at www.syntegon.com . Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.The expected compensation range for this position is between $18 - $22/hour based on a full-time schedule.Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon, compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.The welfare of our employees matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees needs.Health InsuranceVision InsuranceLife InsuranceShort Term Disability Insurance Employer paidIdentity Theft Insurance Employer PaidEducation Assistance ProgramPaid Time OffEmployee Assistance ProgramCritical Illness InsuranceHospital Indemnity InsuranceSyntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:FIRST Robotics (For Inspiration and Recognition of Science and Technology)AWIM (A World In Motion)By choice, we are an Equal Opportunity Employer committed to a diverse workforce.We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:FIRST Robotics (For Inspiration and Recognition of Science and Technology)AWIM (A World In Motion)By choice, we are an Equal Opportunity Employer committed to a diverse workforce.We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.#J-18808-Ljbffr

by Jobble

  • Customer Service Specialist

    1 month ago

    Orlando, Florida, United States Brown And Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts. This can be a...

  • Customer Service Security Specialist

    2 days ago

    Orlando, United States Get Secured Inc Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceHealth insuranceTraining & developmentVision insuranceWellness resourcesBenefits/PerksCompetitive CompensationBenefits PackageCareer Growth OpportunitiesJob SummaryWe are seeking a Security Specialist to join our team. In...

  • Customer Service Specialist

    2 weeks ago

    Orlando, United States Masis Professional Group Full time

    If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, this is the firm for you! The Client Service Specialist works closely and collaboratively with the Retirement, Health & Wealth Account Manager and internal service team to ensure service deliverables meet and exceed client...

  • Customer Service Specialist

    3 weeks ago

    Orlando, United States ENG Infotech Corp Full time

    Hello, We are looking for Recession Specialist for our direct client at Orlando,FL. Details are listed below.Location: 6277, Sea Harbor Drive, Orlando, FL.Pay rate: $ on w2Summary: This individual will coordinate high volume transaction processes and a...

  • Customer Service Specialist

    4 days ago

    Orlando, United States Masis Professional Group Full time

    If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, this is the firm for you!The Client Service Specialist works closely and collaboratively with the Retirement, Health & Wealth Account Manager and internal service team to ensure service deliverables meet and exceed client...

  • Customer Service Specialist

    2 weeks ago

    Orlando, United States Masis Professional Group Full time

    If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, this is the firm for you!The Client Service Specialist works closely and collaboratively with the Retirement, Health & Wealth Account Manager and internal service team to ensure service deliverables meet and exceed client...

  • Customer Success Specialist

    4 weeks ago

    Orlando, United States Align Strategic Full time

    Job DescriptionJob DescriptionCustomer Success SpecialistAlignStrategic.com, a leader in lower-mid-market business growth products and solutions in North America, is looking for a customer success specialist. You'll be part of a distributed team working with customers on a suite of products that help our business owner clients and their teams grow and...

  • Customer Service Specialist

    2 weeks ago

    Orlando, United States Vacation Innovations Full time

    Hybrid and Remote opportunityWhy work with us? With nearly 300 employees and more than two decades in operation, Vacation Innovations has grown into the world's largest provider of secondary market services and solutions for the vacation ownership industry.Our corporate headquarters, located in Orlando, Florida, positions us perfectly within the timeshare...

  • Customer Service Specialist

    3 weeks ago

    Orlando, United States Insight Global Full time

    Customer service remote working experience Great communication Plusses: Call center/sales

  • Customer Service Specialist

    3 weeks ago

    Orlando, United States Insight Global Full time

    Customer service remote working experience Great communication Plusses: Call center/sales

  • Customer Success Specialist

    3 weeks ago

    Orlando, United States Cufflinks Depot Full time

    Cufflinks Depot started as a young couples vision to fill a need to produce the best in cufflinks fashion. What started as a small clothing and jewelry store 20 years ago has grown to be the largest retailer of cufflinks and accessories. We design, create, and manufacture our cufflinks including our industry leading custom cufflinks. We have a talented...

  • Customer Care Specialist

    1 day ago

    Orlando, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care Specialist  Onsite – Orlando, FL  Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...

  • Customer Care Specialist

    22 hours ago

    Orlando, United States Serenity Healthcare, LLC Full time

    Customer Care Specialist   Onsite – Orlando, FL  Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care...

  • Entry-Level Customer Engagement Professional

    2 weeks ago

    Orlando, United States Customer Relations and Sales Firm Full time

    Are you a hospitality professional with a passion for creating exceptional customer experiences? We are looking to fill both full-time and part-time positions within our Customer Engagement team. The Customer Engagement Professional will bring their outstanding customer service skills to a whole new level. They will take their knowledge of being the face...

  • Customer Service-Bilingual

    2 weeks ago

    Orlando, United States DivIHN Integration Full time

    DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to...

  • Customer Support Specialist

    1 week ago

    Orlando, United States ON DEMAND TECHNOLOGIES, INC. dba One Rail Full time

    Customer Support Specialists must: Answer Customer Inquiries in a timely and accurate manner through technical support calls, chats and emails. Identify customer needs and help them use specific features to solve their issues. Identify possible problems about product malfunction. Providing assistance through friendly, fast, and accurate comments; thus...

  • Customer Support Specialist

    2 weeks ago

    Orlando, Florida, United States ON DEMAND TECHNOLOGIES, INC. dba One Rail Full time

    Customer Support Specialists must:Answer Customer Inquiries in a timely and accurate manner through technical support calls, chats and emails.Identify customer needs and help them use specific features to solve their issues.Identify possible problems about product malfunction.Providing assistance through friendly, fast, and accurate comments; thus allowing...

  • Food Service Sales Specialist

    1 week ago

    Orlando, United States Gem Supply Company Full time

    Food Service Sales Superstar 1. Sales and Business Development: - Embark on epic quests to discover new customers and unearth hidden business opportunities. Think of yourself as a culinary detective, but with a briefcase instead of a magnifying glass Food Service, Sales Specialist, Sales, Customer Service, Specialist, Food, Restaurant

  • Customer Service I

    4 weeks ago

    Orlando, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: Customer Service I - BilingualLocation: Orlando, FL (100% On-site)Hours: 7:50 AM EST - 4:20 PM EST, Monday-FridayRate: $21 - $23/hourContract Type: Onsite PositionContract Length: 12 Months, with possible extensionJob Description:The Customer Service Specialist, within the Professional Health Services, will handle...

  • Customer Support Specialist

    1 month ago

    Orlando, Florida, United States Stax Full time

    As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with...