Customer Service Representative

2 months ago

East Amherst, United States Saint-Gobain Full time
Pourquoi a-t-on besoin de vous ?

This position is responsible for interfacing with Saint-Gobain ADFORS (SG ADFORS) customers on a continuous basis. The primary focus is responding to customer inquiries including requests for pricing, technical information, order placement, requests for order status including schedules and shipment information. Technical and commercial knowledge are essential requirements in addition to an understanding of SG ADFORS products and product functionality. Subsequently work with internal SG ADFORS functions including Marketing, Inventory Control, Manufacturing, Engineering, Shipping, Traffic and Production Control to develop schedules and customer ship dates.

The incumbent is responsible for maintaining professional business relationships with customers and field representatives. This position requires a working knowledge of computer systems to organize data and run customer reports. This person will be responsible for pricing customer orders in accordance with pricing guidelines that are consistent with company objectives.

The Customer Service Representative will work closely with the Finance department to help facilitate the timely payment of invoices by customers. This person will work to resolve payment issues to the mutual satisfaction of both SG ADFORS and the customer. The incumbent will also be responsible for following Company procedures to obtain credit clearances, progress payments, certifications of origin, certified invoices, and other documentation required to process and ship customer orders.

Ce poste est-il fait pour vous ?

A Bachelor's Degree in Business Administration, Marketing, or a related field is preferred, equivalent experience in the required field may be considered. Three years of experience in customer relations or customer service is required. SAP and/or EDI experience is a plus.

Une quipe prte vous accueillir

ADFORS belongs to the Saint-Gobain group, the world leader in the habitat and construction markets. Saint-Gobain designs, manufactures and distributes building and high-performance materials, providing innovative solutions to the challenges of growth, energy efficiency and environmental protection for over 350 years. At Saint-Gobain, we believe diversity is a competitive advantage. Diversity of gender, background, ethnicity, experience and thought all enable us to develop solutions that are smarter, clearer and more effective. Focused on the construction and industrial markets, ADFORS offers solutions based on a complete range of textile and coating technologies using fiberglass yarns and synthetic fibers. ADFORS is the reliable and innovative global leader in technical textiles, offering the most adapted solutions to meet your needs.

Les tapes pour nous rejoindre

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $48,405 to $72,607 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 7% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $51,793-TTC to $77,689-TTC. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Employees have the flexibility to choose the benefits that best fit their individual needs.
  • Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.
    • Medical, Prescription Drug, Vision, and Dental Insurance
    • Healthcare Saving Account and Flexible Spending Account options
    • LiveWell Wellness Program
    • Employee Assistance Program (EAP)
    • Paid Time Off and Paid Parental Leave
  • Retirement and Protection - Helping to make the future life you want a reality.
    • 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
    • Company-provided Life Insurance, AD&D, Short-Term Disability
    • Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and
    • Accident Insurance
  • Additional Benefits - Helping shape the experience and impact you want
    • Commuter Benefits
    • Group Legal
    • Identity Theft Protection
    • Auto and Home Insurance
    • Pet Insurance and Discounts
    • Back-up Child and Elder Care
    • PerkSpot Employee Discount Program
    • Volunteer Day
Mention lgale

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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