Customer Service Representative

3 weeks ago

Amherst, United States Molly Maid Full time

Our amazing team is looking for a Customer Service Representative in our office

Great company Great work environment

  • Work in a comfortable, safe small office environment managing customer calls, schedules and administrative tasks.
  • No nights, no weekends Family friendly hours.
  • Weekly pay and a family culture
  • Customer satisfaction incentive programs
  • Paid vacation days
  • Paid holidays
  • 401k with matching contributions
  • Competitive salary based on experience
  • $18-$22/hr depending on qualification and experience


As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.


You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.


Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Schedule estimates & cleans
  • Perform marketing functions to sell additional work and earn business
  • Return customer calls, respond to customer complaints, and resolve breakage issues
  • Perform administrative functions including data entry, payment processing, and supply inventory
  • Assist with personnel management, including hiring and recruiting functions
  • Perform and support training activities for Home Service Professional
  • Perform other duties as needed which may include cross-training in related positions


Job Requirements:

  • Minimum two years sales/customer service representative and office administration experience
  • Detail-oriented with solid computer skills including Microsoft Office
  • Strong written and verbal communication skills
  • Positive Attitude
  • Love working with people and strong interpersonal skills
  • Ability to multi-task, prioritize and manage time effectively
  • Team player who can also work independently
  • Natural problem solver for any unexpected challenges
  • Valid driver license with clean driving record.


We are actively interviewing for this position - Apply today and our hiring manager will follow-up

 

You are applying to work for a franchise owner of Molly Maid, SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.

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