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East Earl, PA We are looking for a customer service representative to join our team and continue our long-standing tradition of providing our customers with an exceptional experience. We are interested in friendly, outgoing, and driven people to provide our customers and team with top-notch customer service. Responsibilities: Contribute to our customers' overall satisfaction by providing outstanding customer service and creating raving fans and repeat customers. Build and maintain a thorough understanding of our products and services. Assist customers with identifying their needs and provide appropriate solutions. Process customer orders, returns, and exchanges with efficiency and accuracy. Provide support to customers with billing inquiries and processing payments. Inform customers of order status, service updates, and upcoming promotions. Collaborate with other departments to quickly address customer inquiries and issues with kindness and professionalism. Document all customer interactions accurately in our CRM system. Since 1913, Haley Paint has been a leading manufacturer and distributor of high-quality paints and stains for outdoor structure manufacturers and their customers throughout the United States. Our goal is to strive for excellence in every aspect of our business, from providing high-quality products and services for our customers to creating a culture of respect, accountability, and growth for our team. Our Ideal Customer Service Representative: Experienced: At least 2 years of experience providing customer service and support – experience in the paint, manufacturing, home improvement, construction, or hardware industries is a plus, but we are willing to train Team Player: Humble enough to admit mistakes, driven to do a great job, treats teammates & customers with care and respect. Self-Sufficient: Able to adapt to a fast-paced environment, make decisions, and take initiative in your role. Great Communicator: Must be able to communicate effectively & clearly with customers and coworkers in person, on the phone, and via email. Accurate and Detailed: Able to accurately take and process customer orders. Computer Skills: Able to learn our CRM and POS software, use MS Office and Google Suite products, and type efficiently. What We Offer Customer Service Representatives: $40-45K per year – depending on experience and background. Health Insurance. Dental Insurance. Paid Time Off. Paid Holidays. 401k with 3% automatic employer contribution. To Apply: Please submit your resume in MS Word or PDF format to be considered for our Customer Service Representative position. #J-18808-Ljbffr
