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Preferred Customer Service Representative

2 months ago

Louisville, United States COIT Cleaning and Restoration Services Full time

Preferred Customer Service Representative in Louisville Self-motivated individual with a pleasant telephone demeanor. Qualifications Ability to recognize and rectify problems High School graduate or equivalent Industry experience helpful, but not necessary Basic mathematics skills Basic computer skills helpful Outside sales experience helpful, but not necessary Position Summary Under general supervision, places daily telephone calls from a report generated from our customer database (warm leads). The Preferred Customer Service Representative proposes Coit come out and gives a free written estimate or does the actual cleaning on any of our services. Qualified candidates should have previous telemarketing experience, but training is available. ·Friendly Office Environment ·Excellent earnings potential Essential Functions Provides prompt and professional service to all customers. This includes being polite, courteous, and respectful. Follows telephone script as prescribed by company. Makes follow-up calls to customers in order to re-solicit business. Demonstrates professional knowledge of all company products and services. Determines customer requirements and can effectively explain cleaning procedures to customer. Asks customers for additional business (such as fabric guard, upholstery cleaning, etc.). Other Duties Maintain a high level of personal grooming and appearance. Meet company standards for attendance and punctuality. Maintain effective working relationships at all levels of the company, including other departments and outside staff. Attend training meetings as required. Perform all other duties as assigned. #J-18808-Ljbffr