Quality Assurance Coordinator

3 weeks ago

Orlando, United States Hilton Grand Vacations Full time

As a Quality Assurance Coordinator, you are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.

  • Coordinate sales contract flow to the CRM team to ensure contract closings are performed in the order as they are received in a fast paced environment.
  • This includes receiving the prepack with id's, precrm checklist, credit check authorization, credit app and trade value sheet from the sales person.
  • Verifies the account is up to date on upgrades.
  • Keeps track of the order in which the prepack is received and assigns to the CRM once the email with the contract to print is received.
  • Stores completed contract files in secure locked cabinet at the end of the day.
  • Prepares the files to transmit/send to our Corporate office on the assigned days of the week.
  • Prints contracts as necessary when Team is backed up with closings
  • Assist with other duties as necessary assigned by Sr. CRM manager
  • Orders all collateral and materials: public offering statements usbs, office supplies etc.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Previous experience in customer service/problem solving
  • Outstanding attendance record (verifiable)
  • Professional appearance and attitude
  • Computer literate with Excel and Word
  • High School diploma/GED
  • Contract experience or QA
  • Vacation experience
  • Must be able to obtain Florida State Notary
HGV is now offering first day benefits to new employees
  • Excellent earnings package and uncapped commissions.
  • Outstanding health care options (medical, dental, and vision that encourage preventative care).
  • Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
  • All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
  • Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night Also qualify for Friends & Family discounts for your loved ones
  • And so much more


When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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