Lead Quality Assurance Coordinator

3 weeks ago

Orlando, Florida, United States Antech Diagnostics Full time

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

Pay Rate: $30 per hour.

PURPOSE OF JOB:

The primary responsibility of the Quality Coordinator Lead is to provide supervisory and leadership support to department associates. The Quality Coordinator Lead plays a key role in day-to-day operations within the department and is a vital component of the associate training and development process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Support Quality Coordinator activities by serving as a resource for the team to ask questions,
  • Triage and distribute work tasks within the department.
  • Provide training for new and existing department associates.
  • Monitor productivity and quality KPIs and provide weekly summary reports to management.
  • Be able to perform department duties efficiently with minimal oversight.
  • Perform routine internal departmental audits.
  • Demonstrate proficiency with all systems and protocols.
  • Collaborate with management and the technical writing team to establish and maintain current standard operating procedures.
  • Interface with cross-departmental functions to resolve issues and establish protocol.
  • Bring positive energy and excitement to the team.
  • Fulfill Quality Coordinator duties as needed, in the event of staffing shortage.
  • Performs other duties as assigned.
  • We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values.

EDUCATION/EXPERIENCE:

  • Bachelor's degree
  • At least 2 years customer service experience
  • Veterinary, medical and/or laboratory experience highly preferred
  • Related experience such as veterinary or biology credits, call center or other intensive service background is optimal.

REQUIRED SKILLS AND ABILITIES:

  • Organized, with the ability to multi-task in a fast-paced environment.
  • Strong interpersonal, organizational, negotiation and problem-solving skills.
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint

PHYSICAL DEMANDS:

  • Extensive sitting, phone, and computer use (at desk 80% of shift)
  • Extend and reach with hands and arms and use hands and fingers.
  • Occasionally required to bend, kneel, stoop, or crouch
  • May be required to lift, move, and carry up to 20 lbs.
  • Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus.
  • Hearing ability to effectively communicate via the telephone and in person.
  • Ability to communicate verbally on the telephone and in person.
  • Fluency in the English language
  • Travel 10%

WORK ENVIRONMENT:

  • The employee will primarily work in a typical office environment including the use of cubicles, computers, and overhead lighting.
  • Temperature extremes will be minimal to nonexistent.
  • The noise level in the work environment is usually moderate.
  • The employee will be required to use a computer, spreadsheets, database management, email, and the Internet.
  • The employee is frequently required to use a calculator; fax, copy machine, and phone system.

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers )


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