Director, Software Quality Assurance
4 weeks ago
Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.
JOB SUMMARY:
The Director, Software Quality Assurance is a key global leadership role responsible for overseeing the strategy, framework & methodology, tooling, automation, and service delivery of the quality assurance (QA) of UDX’s software applications & technology platforms. This individual is the senior technology leader tasked with developing and executing comprehensive software testing approaches for a combination of custom developed & off-the-shelf guest facing & internal software and data/BI/AI solutions (mobile, web, desktop, IoT). This role manages a large testing team of QA leads & engineers globally towards KPI driven software quality & test-driven development culture that supports multiple domains & technologies.
This hands-on leader uses a combination of automated and manual testing techniques that ensure unit/functional testing, system integration testing, performance testing, regression testing, and security testing is done with highest quality in a bi-modal technology ecosystem. This role will partner closely within Digital Technology/engineering, Corporate Technology/Infrastructure/Security, Digital Product/Innovation, PMO, data science; business divisions; and functional support partners like Finance, Sourcing, and HR.
MAJOR RESPONSIBILITIES:
Software QA Service Delivery
Oversee day-to-day and long-term software quality service delivery strategy using KPI’s
Oversee all software QA resources – ensure all testing needs are well planned, properly resourced according to time/budget
Lead strategy to ensure testing services are adequately provided for major & minor releases, patches/break fix, and ongoing maintenance & upgrades
Build depth in domain for all types of software QA – including but not limited to business application, digital technologies, core guest technologies (ticketing, POS, access control, etc), platform technologies, and business intelligence/data/AI applications
Software QA Strategy
Lead and oversee the software testing strategy for all UDX applications globally – mobile, web, desktop, IoT
Develop, enforce, and oversee deployment consistent testing techniques and tools
Be the champion for hyper efficient and fast testing processes.
Author and manage the software quality assurance artifacts and ensure adherence and compliance with standards
Develop and adapt solution testing approaches that provide UDX with industry best outcomes; contribute to the software engineering quality organizations
Ensure positive trend in key testing performance indicators of global application portfolio & support the delivery of UDX technology portfolio; support efforts to simplify and rationalize
Cross-Team Collaboration, Team Culture, Staff Development
Lead and mentor direct reports/team members in day-to day management and administration of UPR digital transformation
Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking
Promote working culture of accountability and technology depth to support Universal’s physical and virtual business aspirations
Drive Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization
Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
EDUCATION:
Bachelor's degree is required.
Advanced degree preferred.
Undergraduate degree (preferred) in engineering, technology, analytics or related fields.
EXPERIENCE:
10+ years in progressive technology delivery and implementation:
10+ years experience in software engineering & quality across custom developed software & off-the-shelf solutions; mobile, web, desktop, and IoT
Demonstrated technical ability and proficiency in hands on testing automation, test-drive development, and CI/CD integration
Demonstrated experience leading large distributed testing teams (over 100 engineers) through KPI’s and processes
Demonstrated experience with application/technology simplification & rationalization in legacy environments; previous experience in “bi-modal” technology environments that combine digital/agile with enterprise/monolithic applications
Experience in executive communication, relationship building and decision making; expert at stakeholder and partner management
ADDITIONAL INFORMATION:
This position requires frequent domestic & international travel.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM &
2024 Universal Studios. All rights reserved. EOE
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