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Senior Client Service Manager

3 months ago

Brentwood, United States Gallagher Full time

About Us:

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you So, even if you feel that youre close but not an exact match, we encourage you to apply.

Responsibilities:

About The Job

Looking for a new challenge? Want to be part of a winning team? We have experienced phenomenal growth the past several years and are looking to add talent to our team. The perfect candidate for our position:

  • Is passionate about assisting clients with day-to-day, as well as technical and complex insurance needs
  • Thrives in a team environment
  • Is self-motivated and detail oriented
  • Is adept at marketing and servicing large commercial accounts (real estate industry is preferred)
  • Enjoys opportunities to learn

The Senior Client Service Manager's primary areas of focus are:

  • Manage a portfolio of clients, ensuring their needs are met and their expectations are exceeded
  • Serve as the main point of contact for clients, addressing their inquiries and providing timely and accurate responses
  • Build and maintain strong relationships with clients, understanding their business objectives and providing tailored solutions
  • Collaborate with internal teams to ensure client satisfaction, coordinating efforts to resolve issues and deliver exceptional service
  • Conduct regular client meetings to review performance, identify opportunities for improvement, and provide strategic recommendations
  • Monitor client accounts, ensuring accurate billing and timely payment
  • Stay up-to-date with industry trends and best practices, providing insights and recommendations to clients
  • Identify opportunities for upselling and cross-selling products and services to existing clients
  • Prepare and present reports on client performance and satisfaction to senior management


Qualifications:

In addition to the skills and experience listed above, we are looking for someone who has:

  • Insurance knowledge and 5+ years experience managing client relationships
  • Ability to work independently and as part of a team, managing multiple priorities and deadlines
  • Valid property/casualty insurance license
  • Proficient in Microsoft Office Suite
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
  • Excellent problem-solving and decision-making abilities
  • Ability to travel as required (limited)

#LI-WM1

Compensation and Benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.